Go To Executive
| Posting date: | 18 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 18 October 2025 |
| Location: | NN4 7SG |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 148416 |
Summary
Go To Executive
Location: Northampton, NN4 7SG
Hours of work: 40
Contract Type: Permanent
As a Go-To Team Executive, you act as the primary representative on your assigned floor or building, ensuring a seamless and engaging workplace experience.
You are the main point of contact for colleagues and guests, embodying our client’s values and representing the organisation with professionalism and approachability.
Job Description
This is a highly varied role, typically involving one week in four at reception and the remaining time actively supporting colleagues on the floor.
You will be the first point of contact for a wide range of enquiries, from practical questions about parking, dining, or facilities to technical queries regarding IT. As the go-to person, you will either provide answers directly or know who to contact to resolve issues efficiently.
In addition to day-to-day responsibilities, you will support and participate in workplace events, from organising hospitality to engaging in activities such as themed initiatives or seasonal events.
You will also step up colleague interaction by manning main entrances in the morning to welcome employees and visitors, creating a positive and professional first impression.
Key Responsibilities
Build strong relationships with colleagues and identify services to enhance satisfaction.
Ensure colleagues feel welcome, with needs met professionally and engagingly.
Serve as the first point of contact for facilities, IT, and general enquiries, escalating as needed.
Communicate proactively with the Workplace team to support a collaborative ‘one team’ approach.
Lead campus and building tours for new employees and visitors with a positive, engaging demeanour.
Complete daily and monthly checklists to maintain workspace quality and track performance.
Assist with hospitality for meetings and events, supporting workplace initiatives and seasonal activities.
Maintain a visible, professional presence, including manning entrances and engaging with colleagues.
Professional and Personal Competencies/Qualifications
Experience in customer service, preferably with Blue Chip or high-touch clients.
Proven track record of delivering exceptional customer service.
Ability to thrive and contribute effectively within a collaborative team environment.
Technologically proficient, with high competency across the full Microsoft Office suite.
First Aid and Fire Marshal training is advantageous.
Excellent telephone etiquette and verbal communication skills.
Knowledge of property management systems (e.g., Condeco) is advantageous.
A natural people-person with strong interpersonal and customer-facing skills.
Background in catering, hospitality, guest relations, or similar customer-facing roles is desirable.
Experience in hotel, reception, front-of-house, cabin crew, or similar roles is ideal.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: Northampton, NN4 7SG
Hours of work: 40
Contract Type: Permanent
As a Go-To Team Executive, you act as the primary representative on your assigned floor or building, ensuring a seamless and engaging workplace experience.
You are the main point of contact for colleagues and guests, embodying our client’s values and representing the organisation with professionalism and approachability.
Job Description
This is a highly varied role, typically involving one week in four at reception and the remaining time actively supporting colleagues on the floor.
You will be the first point of contact for a wide range of enquiries, from practical questions about parking, dining, or facilities to technical queries regarding IT. As the go-to person, you will either provide answers directly or know who to contact to resolve issues efficiently.
In addition to day-to-day responsibilities, you will support and participate in workplace events, from organising hospitality to engaging in activities such as themed initiatives or seasonal events.
You will also step up colleague interaction by manning main entrances in the morning to welcome employees and visitors, creating a positive and professional first impression.
Key Responsibilities
Build strong relationships with colleagues and identify services to enhance satisfaction.
Ensure colleagues feel welcome, with needs met professionally and engagingly.
Serve as the first point of contact for facilities, IT, and general enquiries, escalating as needed.
Communicate proactively with the Workplace team to support a collaborative ‘one team’ approach.
Lead campus and building tours for new employees and visitors with a positive, engaging demeanour.
Complete daily and monthly checklists to maintain workspace quality and track performance.
Assist with hospitality for meetings and events, supporting workplace initiatives and seasonal activities.
Maintain a visible, professional presence, including manning entrances and engaging with colleagues.
Professional and Personal Competencies/Qualifications
Experience in customer service, preferably with Blue Chip or high-touch clients.
Proven track record of delivering exceptional customer service.
Ability to thrive and contribute effectively within a collaborative team environment.
Technologically proficient, with high competency across the full Microsoft Office suite.
First Aid and Fire Marshal training is advantageous.
Excellent telephone etiquette and verbal communication skills.
Knowledge of property management systems (e.g., Condeco) is advantageous.
A natural people-person with strong interpersonal and customer-facing skills.
Background in catering, hospitality, guest relations, or similar customer-facing roles is desirable.
Experience in hotel, reception, front-of-house, cabin crew, or similar roles is ideal.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.