Manager - Digital & Distribution Compliance
| Posting date: | 18 September 2025 |
|---|---|
| Salary: | £65,385 to £72,650 per year |
| Hours: | Full time |
| Closing date: | 02 October 2025 |
| Location: | Leeds, West Yorkshire, LS1 4AP |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Lloyds Banking Group |
| Job type: | Permanent |
| Job reference: | 142622_1758186691 |
Summary
JOB TITLE: Manager, Digital & Distribution Compliance, Customer & Product Risk Specialist
SALARY: £65,385 - £72,650
LOCATION(S): Birmingham, Bristol, Edinburgh, Leeds, Halifax or Cardiff
HOURS: Full time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.
About this opportunity
We're on an exciting journey and there couldn't be a better time to join us. We're putting in place a fresh operating model for non-financial risk management across the Group, empowering our people to take end-to-end accountability for managing the risks that they face!
This means we're changing how we do risk management, creating a team of risk specialists, to provide support aligned to our risk and control owners to deliver great customer outcomes!
We're looking for a Manager Digital & Distribution, supporting the head of function in creating a new function of dedicated compliance specialists that support the Group in adhering with all core regulatory requirements in relation to our digitisation strategy. Not only will you bring compliance experience, but we're looking for someone innovative and transformational who loves proactively working with business executives to develop new opportunities to better meet customers needs.
What you'll be doing:
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Act as one of the Group's specialist Conduct & Compliance Risk managers and represent the organisation, building strong relationships with external partners, in particular regulators and other governing bodies.
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Support the head of function in ensuring risks are measured, monitored, controlled, and reported on a timely basis and consistently across the Group, and provide independent challenge to risk decisions, as they relate to your specialism.
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Contribute to the Interpretation of new and existing regulations accurately and adeptly, highlighting the direction of travel and anticipating the impact of the proposed changes across the whole Group.
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Support the definition and development of appropriate control objectives for Conduct & Compliance Risks. Ensure that the Group's business processes, systems and activities are conducted in a controlled and compliant manner.
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Contribute to the identification of Key Risk Indicators and Key Control Indicators to track progress and measure the performance of controls, providing appropriate reporting and escalation to senior management and the Board.
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Provide support to risk and control owners to report incidents, exceptions, or non-compliance with control objectives. Take corrective action and implement changes when control objectives are not being met or when existing risks change and/or new risks emerge.
Why Lloyds Banking Group?
Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.
What you'll need:
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Knowledge of digital and mobile customer journeys, psychology, and behavioural economics.
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Recent experience in risk or compliance in the financial services sector.
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Financial services regulatory experience.
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Able to provide challenge and advice to platforms e.g. Consumer Servicing and Colleague Channels Platforms.
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Knowledge of RegTech and has utilised technology and data led solutions to deliver enhanced consumer outcomes.
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Contribute to the development of group-level policy and setting risk-appetite.
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Evidence of demonstrating good and timely decision making that keeps the organisation moving forward and skilfully balances difficult trade-offs with the ability to understand business strategy and opportunity risks.
And any experience of these would be really useful:
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Has examples to show how they have helped the business to understand its compliance obligations, including successful oversight and challenge to ensure adherence to Compliance Risk Appetite.
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Good communication skills and the ability to influence.
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Inclusive working style that ensures everyone can be themselves in a safe environment.
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Record of delivering results and an awareness of the importance of documentary evidence for key decisions.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know
We also offer a wide-ranging benefits package, which includes:
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A generous pension contribution of up to 15%
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An annual performance-related bonus
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Share schemes including free shares
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Benefits you can adapt to your lifestyle, such as discounted shopping
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30 days' holiday, with bank holidays on top
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A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
Proud member of the Disability Confident employer scheme