Front of house staff, The Catford House
| Posting date: | 18 September 2025 |
|---|---|
| Salary: | £13.85 per hour |
| Hours: | Part time |
| Closing date: | 06 October 2025 |
| Location: | Catford, South East London |
| Remote working: | On-site only |
| Company: | GCDA |
| Job type: | Permanent |
| Job reference: |
Summary
We’re looking for friendly and confident bar / hospitality staff to work at The Catford House, an innovative new community pub in the heart of Catford. We have a range of full and part time roles and are seeking candidates who are residents of the borough of Lewisham, and are looking for a new challenge within the hospitality / non-profit sector. Long term unemployed / parents / carers are particularly encouraged to apply, and we are open to conversations about flexible shift work to fit around your current commitments, contingent on the needs of the rota.
This is an excellent opportunity for the right candidate to bring their experience of pub / bar work to the to non-profit sector, gain new skills around community support and to exercise creativity to ensure that all customers and service users have a memorable experience, and continually hold the Catford House in positive regard. You must be able to workdays and evenings on a 7-day rota.
£13.85 per hour, full and part time roles available.
Specific Duties
Customer Service & Front-of-House Duties
• Greet customers with a friendly and professional attitude,
• Always create a welcoming and inclusive environment.
• Develop rapport with customers in a cordial and welcoming fashion.
• Take orders for food and drinks.
• Serve beverages (alcoholic and non-alcoholic) promptly and correctly.
• Recommend drinks, promotions, or menu items when asked.
• Confidently uphold our licence requirements including challenge 25
• Be confident in proactively dealing with challenging behaviour.
• Ensure full service is provided to all customers by ensuring awareness of individual customers’ needs.
• Provide efficient table ordering and service.
Till, Payments & Order Processing
• Use EPOS (electronic point of sale) systems to take and process payments.
• Handle cash, card, and contactless transactions accurately.
• Maintain float and ensure tills are balanced at end of shift.
• Issue receipts and change correctly.
• Tab management (opening, tracking, and closing customer tabs)
Drink Preparation
• Pour beers, wines, and spirits to legal measures.
• Mix cocktails to menu specifications or customer requests.
• Make hot drinks (Barista training provided)
• Restock garnishes, mixers, and bar consumables.
Cleanliness & Hygiene
• Comply with the full cleaning schedule throughput the day.
• Always comply with all COSSH requirements.
• Keep the bar area tidy, clean, and hygienic during service.
• Ensure cleaning meets all health and safety procedures and compliance.
• Wash glassware using bar dishwasher or manual methods.
• Empty bins and dispose of waste in accordance with hygiene standards, recycling, and licensing requirements.
• Comply with food safety, hygiene, and allergen legislation & procedures always.
• Monitor and clean toilets throughout the day complying with the cleaning schedule.
Stock & Inventory
• Restock fridges, spirits, and other drink items throughout the shift.
• Rotate stock (FIFO — first in, first out)
• Check keg/cellar supplies and report shortages.
• Assist with deliveries and stock takes as needed.
Other
• Provide support to any pub events (e.g., quizzes, live music, private functions)
• Provide support for any private booking taking place in the pub.
• Support the pubs communications strategy, this could include supporting SM posts or helping to distribute promotion materials.
Policy compliance
Comply with all GCDA policies and procedures with particular attention to;
• All Health and Safety procedures and risk assessments
• GCDA Equality and Diversity Policy
• GCDA Vulnerable adult & Child Safeguarding Policy
• GCDA Team Values
• Customer Care. Ensure that you, as a representative of GCDA, offer the highest standards of customer care and remembering you are always representing GCDA.
Other
• Attend Training as requested.
• Perform other reasonable duties requested by your line manager that support GCDA.
• You are at least 18 years of age and are eligible to work in the UK.
This is an excellent opportunity for the right candidate to bring their experience of pub / bar work to the to non-profit sector, gain new skills around community support and to exercise creativity to ensure that all customers and service users have a memorable experience, and continually hold the Catford House in positive regard. You must be able to workdays and evenings on a 7-day rota.
£13.85 per hour, full and part time roles available.
Specific Duties
Customer Service & Front-of-House Duties
• Greet customers with a friendly and professional attitude,
• Always create a welcoming and inclusive environment.
• Develop rapport with customers in a cordial and welcoming fashion.
• Take orders for food and drinks.
• Serve beverages (alcoholic and non-alcoholic) promptly and correctly.
• Recommend drinks, promotions, or menu items when asked.
• Confidently uphold our licence requirements including challenge 25
• Be confident in proactively dealing with challenging behaviour.
• Ensure full service is provided to all customers by ensuring awareness of individual customers’ needs.
• Provide efficient table ordering and service.
Till, Payments & Order Processing
• Use EPOS (electronic point of sale) systems to take and process payments.
• Handle cash, card, and contactless transactions accurately.
• Maintain float and ensure tills are balanced at end of shift.
• Issue receipts and change correctly.
• Tab management (opening, tracking, and closing customer tabs)
Drink Preparation
• Pour beers, wines, and spirits to legal measures.
• Mix cocktails to menu specifications or customer requests.
• Make hot drinks (Barista training provided)
• Restock garnishes, mixers, and bar consumables.
Cleanliness & Hygiene
• Comply with the full cleaning schedule throughput the day.
• Always comply with all COSSH requirements.
• Keep the bar area tidy, clean, and hygienic during service.
• Ensure cleaning meets all health and safety procedures and compliance.
• Wash glassware using bar dishwasher or manual methods.
• Empty bins and dispose of waste in accordance with hygiene standards, recycling, and licensing requirements.
• Comply with food safety, hygiene, and allergen legislation & procedures always.
• Monitor and clean toilets throughout the day complying with the cleaning schedule.
Stock & Inventory
• Restock fridges, spirits, and other drink items throughout the shift.
• Rotate stock (FIFO — first in, first out)
• Check keg/cellar supplies and report shortages.
• Assist with deliveries and stock takes as needed.
Other
• Provide support to any pub events (e.g., quizzes, live music, private functions)
• Provide support for any private booking taking place in the pub.
• Support the pubs communications strategy, this could include supporting SM posts or helping to distribute promotion materials.
Policy compliance
Comply with all GCDA policies and procedures with particular attention to;
• All Health and Safety procedures and risk assessments
• GCDA Equality and Diversity Policy
• GCDA Vulnerable adult & Child Safeguarding Policy
• GCDA Team Values
• Customer Care. Ensure that you, as a representative of GCDA, offer the highest standards of customer care and remembering you are always representing GCDA.
Other
• Attend Training as requested.
• Perform other reasonable duties requested by your line manager that support GCDA.
• You are at least 18 years of age and are eligible to work in the UK.