Administrator
| Posting date: | 18 September 2025 |
|---|---|
| Salary: | £26,000 per year |
| Additional salary information: | Up to £26,000 |
| Hours: | Full time |
| Closing date: | 22 September 2025 |
| Location: | London, UK |
| Remote working: | On-site only |
| Company: | Blue Octopus Recruitment Limited |
| Job type: | Permanent |
| Job reference: | HYDE195960 |
Summary
Administrator
London Bridge
£26,000
Hyde is looking to recruit an Administrator to join our Property Services Team, based in our London Bridge office.
Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. By providing customers with a safe and decent home, we enable them to realise their potential, enjoy their environment, and contribute to their community.
As an Administrator, you will provide proactive administrative support across the team, with a strong focus on customer service, scheduling, and case management. This role will involve managing repairs-related enquiries, handling escalated cases, and supporting service delivery improvements.
Responsibilities
Book inspections for surveyors and schedule repairs.
Manage and maintain dashboards, ensuring accurate and timely updates.
Act as a first point of contact for escalated queries, providing excellent customer service.
Support with diary management across the team.
Assist with damp and mould cases, ensuring appropriate follow-up.
Collaborate with contractors, suppliers, and internal teams to resolve repair issues.
Maintain accurate records of customer interactions for reporting and service improvement.
Skills and Experience
Strong administrative background.
Confident dealing with escalated queries and customer complaints.
Proficient in Microsoft Office (Excel, Word, etc).
Ability to work collaboratively across teams and with external contractors.
Quick learner who can manage own workload and adapt to change.
Benefits
A fantastic pension
Life assurance
Great holidays
Award-winning flexible benefits package
Volunteering days
At Hyde, diversity and inclusion are integral to who we are. We are proud to be a disability confident employer and will support you with any reasonable adjustments needed throughout the recruitment process.
We reserve the right to close this advert as soon as a suitable candidate has been identified.
London Bridge
£26,000
Hyde is looking to recruit an Administrator to join our Property Services Team, based in our London Bridge office.
Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. By providing customers with a safe and decent home, we enable them to realise their potential, enjoy their environment, and contribute to their community.
As an Administrator, you will provide proactive administrative support across the team, with a strong focus on customer service, scheduling, and case management. This role will involve managing repairs-related enquiries, handling escalated cases, and supporting service delivery improvements.
Responsibilities
Book inspections for surveyors and schedule repairs.
Manage and maintain dashboards, ensuring accurate and timely updates.
Act as a first point of contact for escalated queries, providing excellent customer service.
Support with diary management across the team.
Assist with damp and mould cases, ensuring appropriate follow-up.
Collaborate with contractors, suppliers, and internal teams to resolve repair issues.
Maintain accurate records of customer interactions for reporting and service improvement.
Skills and Experience
Strong administrative background.
Confident dealing with escalated queries and customer complaints.
Proficient in Microsoft Office (Excel, Word, etc).
Ability to work collaboratively across teams and with external contractors.
Quick learner who can manage own workload and adapt to change.
Benefits
A fantastic pension
Life assurance
Great holidays
Award-winning flexible benefits package
Volunteering days
At Hyde, diversity and inclusion are integral to who we are. We are proud to be a disability confident employer and will support you with any reasonable adjustments needed throughout the recruitment process.
We reserve the right to close this advert as soon as a suitable candidate has been identified.