Customer Service Apprentice, White's Bakery, Worsbrough, Barnsley, S70 5AF
| Posting date: | 18 September 2025 |
|---|---|
| Salary: | £7.55 per hour |
| Hours: | Full time |
| Closing date: | 02 October 2025 |
| Location: | Barnsley, South Yorkshire |
| Remote working: | On-site only |
| Company: | Barnsley College |
| Job type: | Apprenticeship |
| Job reference: | WHITES |
Summary
Are you passionate about great customer service and looking to start your career in a warm, welcoming environment? Join our friendly team at White's Bakery. As a Customer Service/Admin Apprentice, you’ll be the first point of contact for our customers, both in-store and over the phone. You’ll also support the team with essential administrative tasks to keep the bakery running smoothly.
Specific Duties
• Supporting the development of the business when working with customers with regard to increasing turnover (sales) and company image. Positively represent and promote the company to any external company we deal with.
• Undertake the day-to-day input of transactions onto the Excel spreadsheet and the maintenance of company records including the inputting and completion of postings data, using formulas and macros.
• To deal effectively with the telephone in coming / out-going calls.
• To deal with customers in a friendly and positive manner
• To handle correspondence daily for Management and Administrative staff.
• To produce accurate letters and weekly reports.
• Effective use of Bakery Software system.
• Maintain filing systems for the business.
• To ensure confidentiality on all appropriate matters, and recognise that any breach of this confidentiality will be treated seriously.
• Support in covering for holidays and sickness.
• Undertake any other tasks that are appropriate to the post and which reflect the needs of the company, to be negotiated by the post holder and their line manager.
MUST BE:
• Reliability
• Trustworthiness
• Able to work in small teams
• To be flexible, energetic, adaptable and have the ability to use initiative.
• To be committed to raising standards and continuous improvement.
• To be dedicated to the success of the business
• To be able to work within a fast-paced environment
• A positive approach to learning and gaining new skills through teamwork and training opportunities
• Good organisational and planning skills
• Professional
• Communication skills with customers
• Good organisational and planning skills
• Punctuality
• Patience
• Reliability
• Trustworthiness
• Able to work in small teams
• To be flexible, energetic, adaptable and have the ability to use initiative.
• To be committed to raising standards and continuous improvement.
• To be dedicated to the success of the business
• To be able to work within a fast-paced environment
Working week: 37.5 Hours, Monday to Friday 8am-4pm.
Apprenticeship standard: Customer Service Practitioner Level 2.
About the employer: Located in Barnsley, Yorkshire, White’s Bakery is a premier bakery known for our commitment to excellence. We specialise in individually wrapped home-baked goods created with love and quality recipes. At White’s Bakery, our values are the foundation of everything we do. We believe in creating a supportive and inclusive environment where open communication, honesty, and appreciation thrive. We treat every individual with fairness, consideration, and respect, building strong relationships with our team, customers, and partners.
Specific Duties
• Supporting the development of the business when working with customers with regard to increasing turnover (sales) and company image. Positively represent and promote the company to any external company we deal with.
• Undertake the day-to-day input of transactions onto the Excel spreadsheet and the maintenance of company records including the inputting and completion of postings data, using formulas and macros.
• To deal effectively with the telephone in coming / out-going calls.
• To deal with customers in a friendly and positive manner
• To handle correspondence daily for Management and Administrative staff.
• To produce accurate letters and weekly reports.
• Effective use of Bakery Software system.
• Maintain filing systems for the business.
• To ensure confidentiality on all appropriate matters, and recognise that any breach of this confidentiality will be treated seriously.
• Support in covering for holidays and sickness.
• Undertake any other tasks that are appropriate to the post and which reflect the needs of the company, to be negotiated by the post holder and their line manager.
MUST BE:
• Reliability
• Trustworthiness
• Able to work in small teams
• To be flexible, energetic, adaptable and have the ability to use initiative.
• To be committed to raising standards and continuous improvement.
• To be dedicated to the success of the business
• To be able to work within a fast-paced environment
• A positive approach to learning and gaining new skills through teamwork and training opportunities
• Good organisational and planning skills
• Professional
• Communication skills with customers
• Good organisational and planning skills
• Punctuality
• Patience
• Reliability
• Trustworthiness
• Able to work in small teams
• To be flexible, energetic, adaptable and have the ability to use initiative.
• To be committed to raising standards and continuous improvement.
• To be dedicated to the success of the business
• To be able to work within a fast-paced environment
Working week: 37.5 Hours, Monday to Friday 8am-4pm.
Apprenticeship standard: Customer Service Practitioner Level 2.
About the employer: Located in Barnsley, Yorkshire, White’s Bakery is a premier bakery known for our commitment to excellence. We specialise in individually wrapped home-baked goods created with love and quality recipes. At White’s Bakery, our values are the foundation of everything we do. We believe in creating a supportive and inclusive environment where open communication, honesty, and appreciation thrive. We treat every individual with fairness, consideration, and respect, building strong relationships with our team, customers, and partners.