Customer Care Operative
| Posting date: | 17 September 2025 |
|---|---|
| Salary: | £37,000 per year |
| Hours: | Full time |
| Closing date: | 01 October 2025 |
| Location: | Bolton, Greater Manchester, BL1 4AG |
| Remote working: | On-site only |
| Company: | Fawkes & Reece |
| Job type: | Permanent |
| Job reference: | CCO_1758125715 |
Summary
Customer Care Operative:
The company have built an excellent reputation building quality homes for a wide range of buyers, they also pride themselves on building a quality home that suits the needs of their buyers offering exceptional customer service from pre-sale through to aftercare.
The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes. This includes works from: Carpentry, Plumbing, Decorating, Painting, Mastic, Tiling throughout the warranty period.
Customer Care Operative role:
- Undertake remedial work with respect to all trades including carpentry, painting, dry lining, and any other duties as directed by the Customer Care Manager
- Undertake inspections of potential defects
- Assist on site with production plot snagging and finishing work and any stock plot maintenance
- Source materials and equipment required to complete tasks
- Undertake regular customer liaison with customers in their homes
- Have the ability to remain calm and professional when faced with difficult situations
- Effectively communicate with the Customer Service Help Desk to ensure they are kept up to date
- Have the ability to communicate accurately at the same level of understanding with the customer
- Ensure that Health and Safety is followed, and site regulations are adhered to at all times
- Demonstrate a good understanding of NHBC standards and achieving
- Have the ability to complete paperwork accurately and efficiently
- Good time keeping is essential and the ability to manage an electronic diary system will be needed
Skills required:
The ideal candidate will have a successful track record of working in a customer related environment within a house building/construction industry. You should have a good knowledge of housebuilding and NHBC standards.
- Qualified carpenter or painter
- Experience of other trades essential i.e., mastic- patching etc
- Experience of working in occupied homes
- Ability to work using own initiative.
- Clean driving licence preferred
- Experience of working in new build homes
- Self-driven highly motivated and a can-do attitude
What we offer for a Customer Care Operative:
- £37k Salary
- Up to 10% discretionary bonus
- Pension Scheme
- Holidays - 24 days
- Company van, tools and fuel card
If you're interested in this Customer Care Operative role, please apply with an up-to-date copy of your CV, or get in touch with Maisie on 07887 610937 for further details.