Administration | The Royal Wolverhampton NHS Trust
| Posting date: | 17 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,465 per annum pro rata |
| Hours: | Part time |
| Closing date: | 17 October 2025 |
| Location: | Wolverhampton, WV10 0QP |
| Company: | Royal Wolverhampton NHS Trust |
| Job type: | Permanent |
| Job reference: | 7489582/225-DIV1-7358920-A |
Summary
We are looking for a Administrator to join our friendly team of Colorectal Cancer Specialist Nurses and Cancer Navigator, to provide admin support to the Lower GI Nursing service at The Royal Wolverhampton Trust. There will be a range of administrative duties including, ordering supplies, scanning, answering telephone calls, and queries.
Ideally the successful candidate will have previous experience of providing administrative services within the NHS.
To respond in an efficient, polite, and timely manner to all telephone calls received via the CNS team office. To escalate calls of complex patients to CNS.
To be responsible for the accurate in-put, up-date, and amendment of patient related information onto the computerised Patient Administration System (PAS), and any other computerised system used by the service.
To accurately scan paper referral letters and assessment documents onto CWP (Clinical Web Portal)
To action all instructions initiated by CNS’s about the appropriate booking for outpatient appointments in CNS clinics
In line with agreed Trust targets, to book, cancel or change patient CNS appointments on PAS. To accurately record reasons for patient cancellations/change of appointments, including appropriate action for urgent referrals.
To be responsible for booking, changing, or cancelling interpreters for patient clinic appointments as required and to prioritise any urgent requests
Plan and organise their own work without direct supervision. Cover for colleagues during absences.
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
To provide full administrative support to the Colorectal Clinical Nurse Specialist (CNS) team within the Directorate of General Surgery to include all administrative procedures and documentation associated with a patient’s attendance / admission to the hospital and supporting calls.
It is expected that staff will be able to demonstrate a significant level of initiative, particularly when dealing directly with patients, make decisions and take appropriate action in accordance with Trust and Departmental Guidelines.
Plan and organise their own work without direct supervision. Cover for colleagues during absences.
Please see attached Job Description for full list of roles and responsibilities
This advert closes on Tuesday 30 Sep 2025