IT Service Desk Analyst
| Posting date: | 17 September 2025 |
|---|---|
| Salary: | £28,801.50 per year |
| Additional salary information: | £28801.50 a year |
| Hours: | Full time |
| Closing date: | 03 October 2025 |
| Location: | Totton, SO40 3WX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | E0314-25-4229 |
Summary
Were looking for a dedicated Service Desk Analyst to join our team, providing 24x7 support on a shift basis. This role offers the flexibility of mostly remote working, with occasional travel to our Colchester or Southampton offices. Youll be working a 4 days on / 4 days off rota, covering 10.5-hour shifts to ensure continuous, reliable IT support for our users. As a key first point of contact, you will manage end-to-end ticket resolution, striving to achieve first-time fixes wherever possible. Youll be responsible for escalating complex issues and coordinating with internal teams and third-party suppliers to meet strict service level agreements (SLAs). Your proactive approach will help keep the Service Desk running smoothly, ensuring both technical and non-technical queries are addressed promptly. Joining Practice Plus Group means becoming part of a passionate team dedicated to delivering exceptional healthcare services. Were proud to support the nations health with innovative solutions and a wide range of healthcare expertise. This role is not just a job but an opportunity to grow your IT career within a supportive and rewarding environment.