Library Customer Advisor
| Posting date: | 17 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 17 October 2025 |
| Location: | nottingham, NG5 5GU |
| Company: | Nottingham City Council |
| Job type: | Permanent |
| Job reference: | 6031 |
Summary
Contract Type: Permanent
Working Hours: Various
Worker Type: Onsite Worker
Salary: Starting Salary is £25,583 (Level one) rising to £26,403 pro rata for part-time
Location: various locations
We’ve got an exciting opportunity available for talented individuals to join our team at Nottingham City Libraries- perhaps this is the opportunity you’ve been looking for? Read on to find out more…
The 3 customer focused individuals will be based at:
Meadows Library, Wilford Grove, Nottingham, NG2 2DR primarily with 1 shift per week at St Ann's Valley Joint Service Centre 2 Livingstone Road, Nottingham, NG3 3GG - 21.5 hours per week.
Bulwell Riverside Library, Bulwell Riverside Centre, Main St, Bulwell, Nottingham NG6 8QJ - 17 hours per week. With Saturday working at Southglade Library, Southglade Road, Bestwood, Nottingham, NG5 5GU
Dales Centre Library, 206 Sneinton Dale, Sneinton, Nottingham NG2 4HJ - 16.5 hours per week.
We work to a 3 week timetable and the hours listed above will mirror the library opening hours.
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
The Library Customer Advisor plays a vital role in creating a welcoming, inclusive and engaging environment for all library users. The position involves delivering exceptional customer service, ensuring a positive experience for all visitors of any age.
The postholder will encourage greater engagement with library services by offering guidance and support, ensuring the needs of the community remain central to the library experience.
Additionally, the postholder will assist and deliver activities that promote literacy, wellbeing, and educational aspirations, working collaboratively with colleagues, volunteers, and partners to create a vibrant and inclusive library space.
About You
The ideal candidate will have:
- Experience of good customer service.
- Good communication skills including being able to respond to a range of enquiries, in person, by phone, written or through alternative platforms including supporting customers with the completion of online and paper forms.
- A range of technical skills to assist customers including good computer knowledge to enable them to carry out tasks within the library.
- Ability to process stock and file alphabetically and numerically.
- Ability to be able to confidently promote, deliver and support a programme of events.
- Ability to work within a team.
- the opportunity to be flexible as you may be asked to work at any Nottingham City Library.
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Sandra Edis - Communities Library Manager, by email at sandra.edis@nottinghamcity.gov.uk
Closing Date: 29th September 2025
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: w/c 6th October 2025
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
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