Complaints Officer
| Posting date: | 17 September 2025 |
|---|---|
| Salary: | £44,075 to £46,142 per year |
| Hours: | Full time |
| Closing date: | 30 September 2025 |
| Location: | Llandrindod Wells, Powys |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Powys County Council |
| Job type: | Permanent |
| Job reference: |
Summary
About the role:
The Social Services Complaints Officer is responsible for statutory requirements for managing and reporting on complaints, representations, compliments and comments and to facilitate learning and feedback into operational services and performance
management systems.
What you will do:
- significant experience of working with social services or in a social work setting - experience of dealing with formal complaints - methodical approach and ability to prioritise tasks - good knowledge of current issues/ trends in social services - good knowledge and understanding of legislative, political and social context in
which local authorities operate
What you will do:
handling all aspects of complaint management, adhering to statutory time frames promote accessibility and awareness of the complaints procedure ensuring effective systems are in place for the recording, monitoring and reporting of complaints, representations, compliments and comments. effectively co-ordinate the investigation of complaints
drafting complaint responses produce an annual report
This position has a requirement for an Enhanced DBS Check
The Social Services Complaints Officer is responsible for statutory requirements for managing and reporting on complaints, representations, compliments and comments and to facilitate learning and feedback into operational services and performance
management systems.
What you will do:
- significant experience of working with social services or in a social work setting - experience of dealing with formal complaints - methodical approach and ability to prioritise tasks - good knowledge of current issues/ trends in social services - good knowledge and understanding of legislative, political and social context in
which local authorities operate
What you will do:
handling all aspects of complaint management, adhering to statutory time frames promote accessibility and awareness of the complaints procedure ensuring effective systems are in place for the recording, monitoring and reporting of complaints, representations, compliments and comments. effectively co-ordinate the investigation of complaints
drafting complaint responses produce an annual report
This position has a requirement for an Enhanced DBS Check