Digital Support Officer
| Posting date: | 17 September 2025 |
|---|---|
| Salary: | £23,478.00 to £24,609.00 per year, pro rata |
| Hours: | Part time |
| Closing date: | 26 September 2025 |
| Location: | NE29 6QP |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Age UK North Tyneside |
| Job type: | Permanent |
| Job reference: | DSO |
Summary
The Digital Officer supports the Group’s digital transformation strategy. Working closely with the Head of Digital, Quality and Transformation, the role supports the implementation of the Group’s digital strategy and helps improve the efficiency, capability, and confidence of staff in using digital tools. This post helps drive innovation, enhance reporting systems, and ensure a smooth digital experience across the organisation.
The actual Salary is £13,416 - 14,062 for working a 20hour week
Digital Responsibilities
To support the delivery of the Group’s Digital Strategy and contribute to the continuous improvement of digital services.
To assist in the identification, testing, and rollout of new digital tools and platforms across the organisation.
To provide technical and administrative support for digital projects and systems.
To contribute to the development and maintenance of digital infrastructure, including internal platforms, intranets, or collaboration tools.
To help coordinate and deliver digital upskilling initiatives, including the preparation of training materials and support for in-person or online sessions.
To assist in the automation of data reporting systems to increase operational efficiency and reduce manual processes.
To monitor and respond to digital queries and technical support requests from staff
To maintain digital documentation, guides, and asset inventories as needed.
To act as a key point of contact for the organisation’s digital systems provider, ensuring issues are logged, tracked, and resolved efficiently.
To liaise with the external IT support provider, to raise, monitor, and follow up on IT support tickets, network issues, and hardware queries.
To assist in maintaining clear communication channels between internal users and external suppliers to ensure prompt resolution of digital or IT issues.
Digital Transformation Responsibilities
To support the rollout and embedding of digital transformation initiatives across the organisation, aligning with the Group’s Digital Strategy.
To contribute to identifying opportunities for process improvement through digital tools and automation.
To assist with pilot testing and user feedback collection for new digital systems or upgrades.
To monitor the impact of digital transformation activities and suggest enhancements based on user experience and organisational needs.
To collaborate with colleagues across departments to ensure digital changes are understood, adopted, and sustained.
To maintain awareness of digital trends and emerging technologies relevant to the charity sector, sharing insights with the Head of Service.
Compliance Responsibilities
To ensure adherence to digital data handling policies and contribute to GDPR compliance in all digital activities.
To support the implementation of secure digital practices and identify areas of risk or concern to escalate appropriately.
To help maintain digital systems in line with regulatory or organisational standards and protocols.
To work collaboratively with other departments to ensure digital tools meet compliance and accessibility requirements.
Customer Responsibilities
To provide responsive and user-friendly digital support to staff at all levels, ensuring a positive experience with digital systems.
To promote a culture of digital inclusion and support colleagues with varying levels of digital confidence.
To gather feedback from staff and users on digital systems and tools to inform improvements.
To actively promote digital best practices aligned with the organisation’s values and mission.
Requirements
Essential
Educated to GCSE Level Grade 5 and above
Experience providing digital or IT support in a workplace setting.
Good working knowledge of common digital tools and platforms (e.g., Office 365, SharePoint, Teams).
Knowledge of digital transformation and systems implementation
Ability to troubleshoot technical issues and explain solutions in a clear, non-technical way.
Strong organisational and administrative skills.
Willingness and ability to support others to improve digital confidence and skills.
Understanding of basic data security and digital compliance principles (e.g., GDPR).
Strong communication skills and a collaborative working style.
Commitment to the values and aims of the organisation.
Desirable
Formal qualification or training IT support, digital transformation or related areas
Experience with data automation, reporting tools or platforms (e.g., Power BI, Excel macros, etc.)
Familiarity with website content management systems (CMS) or intranet tools.
Benefits
National Living Wage Employer
Qualification for Blue Light Card
27 Days Holiday including Wellbeing Day
Generous Pension Scheme
Staff Referral Scheme
Annual Thank You Events
If you require more information then please get in touch with our HR department.
The actual Salary is £13,416 - 14,062 for working a 20hour week
Digital Responsibilities
To support the delivery of the Group’s Digital Strategy and contribute to the continuous improvement of digital services.
To assist in the identification, testing, and rollout of new digital tools and platforms across the organisation.
To provide technical and administrative support for digital projects and systems.
To contribute to the development and maintenance of digital infrastructure, including internal platforms, intranets, or collaboration tools.
To help coordinate and deliver digital upskilling initiatives, including the preparation of training materials and support for in-person or online sessions.
To assist in the automation of data reporting systems to increase operational efficiency and reduce manual processes.
To monitor and respond to digital queries and technical support requests from staff
To maintain digital documentation, guides, and asset inventories as needed.
To act as a key point of contact for the organisation’s digital systems provider, ensuring issues are logged, tracked, and resolved efficiently.
To liaise with the external IT support provider, to raise, monitor, and follow up on IT support tickets, network issues, and hardware queries.
To assist in maintaining clear communication channels between internal users and external suppliers to ensure prompt resolution of digital or IT issues.
Digital Transformation Responsibilities
To support the rollout and embedding of digital transformation initiatives across the organisation, aligning with the Group’s Digital Strategy.
To contribute to identifying opportunities for process improvement through digital tools and automation.
To assist with pilot testing and user feedback collection for new digital systems or upgrades.
To monitor the impact of digital transformation activities and suggest enhancements based on user experience and organisational needs.
To collaborate with colleagues across departments to ensure digital changes are understood, adopted, and sustained.
To maintain awareness of digital trends and emerging technologies relevant to the charity sector, sharing insights with the Head of Service.
Compliance Responsibilities
To ensure adherence to digital data handling policies and contribute to GDPR compliance in all digital activities.
To support the implementation of secure digital practices and identify areas of risk or concern to escalate appropriately.
To help maintain digital systems in line with regulatory or organisational standards and protocols.
To work collaboratively with other departments to ensure digital tools meet compliance and accessibility requirements.
Customer Responsibilities
To provide responsive and user-friendly digital support to staff at all levels, ensuring a positive experience with digital systems.
To promote a culture of digital inclusion and support colleagues with varying levels of digital confidence.
To gather feedback from staff and users on digital systems and tools to inform improvements.
To actively promote digital best practices aligned with the organisation’s values and mission.
Requirements
Essential
Educated to GCSE Level Grade 5 and above
Experience providing digital or IT support in a workplace setting.
Good working knowledge of common digital tools and platforms (e.g., Office 365, SharePoint, Teams).
Knowledge of digital transformation and systems implementation
Ability to troubleshoot technical issues and explain solutions in a clear, non-technical way.
Strong organisational and administrative skills.
Willingness and ability to support others to improve digital confidence and skills.
Understanding of basic data security and digital compliance principles (e.g., GDPR).
Strong communication skills and a collaborative working style.
Commitment to the values and aims of the organisation.
Desirable
Formal qualification or training IT support, digital transformation or related areas
Experience with data automation, reporting tools or platforms (e.g., Power BI, Excel macros, etc.)
Familiarity with website content management systems (CMS) or intranet tools.
Benefits
National Living Wage Employer
Qualification for Blue Light Card
27 Days Holiday including Wellbeing Day
Generous Pension Scheme
Staff Referral Scheme
Annual Thank You Events
If you require more information then please get in touch with our HR department.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.