Receptionist
| Posting date: | 17 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 17 October 2025 |
| Location: | SW1P 3BT |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 148300 |
Summary
Receptionist
Contract: Government
Location: London, SW1P 3BT
Hours of work: 40
Contract Type: Permanent
Within the position of Receptionist, you will play a key role as part of our Workplace Experience Team, delivering a professional and welcoming front of house service to customers, colleagues, and visitors.
Acting as the first point of contact, you will facilitate and implement best practices across all front of house areas, ensuring a seamless and memorable experience for everyone entering the building. This role requires the highest level of professionalism, particularly when engaging with ministers, senior stakeholders, and high-profile visitors.
Job Description
At ISS, we are committed to equipping our Workplace Placemakers with the knowledge, skills, and tools to deliver exceptional service. In this role, you’ll oversee the smooth running of the reception area, managing visitor check-ins, handling enquiries, coordinating meeting room bookings, and supporting events.
You’ll also play an important part in maintaining high standards across the workplace, working closely with colleagues to ensure everything runs seamlessly behind the scenes.
As part of a small, dedicated front of house team, you’ll contribute to creating a workplace that is professional, efficient, and welcoming for all who walk through the door.
Key Responsibilities
Deliver first-class customer service that exceeds expectations.
Act as a natural host, ensuring customers, colleagues, and visitors feel welcomed and at ease.
Serve as the main point of contact for requests, enquiries, and visitor management.
Manage telephone enquiries, meeting room bookings, and set-up requirements.
Support the onsite Management team with high-profile events and visits.
Undertake building tours to uphold best practice standards.
Support workplace events, occasionally outside normal working hours.
Foster collaboration across ISS operational teams, suppliers, and customer groups.
Professional and Personal Competencies/Qualifications
Excellent verbal and written communication skills.
Strong knowledge of Microsoft Office applications.
Ability to work with discretion and confidentiality at all times.
Proactive, with a positive attitude towards innovation and change.
A strong team player who builds respectful relationships at all levels.
Willingness to go the extra mile to deliver exceptional service.
Alignment with ISS values: honesty, transparency, respect, and collaboration.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Government
Location: London, SW1P 3BT
Hours of work: 40
Contract Type: Permanent
Within the position of Receptionist, you will play a key role as part of our Workplace Experience Team, delivering a professional and welcoming front of house service to customers, colleagues, and visitors.
Acting as the first point of contact, you will facilitate and implement best practices across all front of house areas, ensuring a seamless and memorable experience for everyone entering the building. This role requires the highest level of professionalism, particularly when engaging with ministers, senior stakeholders, and high-profile visitors.
Job Description
At ISS, we are committed to equipping our Workplace Placemakers with the knowledge, skills, and tools to deliver exceptional service. In this role, you’ll oversee the smooth running of the reception area, managing visitor check-ins, handling enquiries, coordinating meeting room bookings, and supporting events.
You’ll also play an important part in maintaining high standards across the workplace, working closely with colleagues to ensure everything runs seamlessly behind the scenes.
As part of a small, dedicated front of house team, you’ll contribute to creating a workplace that is professional, efficient, and welcoming for all who walk through the door.
Key Responsibilities
Deliver first-class customer service that exceeds expectations.
Act as a natural host, ensuring customers, colleagues, and visitors feel welcomed and at ease.
Serve as the main point of contact for requests, enquiries, and visitor management.
Manage telephone enquiries, meeting room bookings, and set-up requirements.
Support the onsite Management team with high-profile events and visits.
Undertake building tours to uphold best practice standards.
Support workplace events, occasionally outside normal working hours.
Foster collaboration across ISS operational teams, suppliers, and customer groups.
Professional and Personal Competencies/Qualifications
Excellent verbal and written communication skills.
Strong knowledge of Microsoft Office applications.
Ability to work with discretion and confidentiality at all times.
Proactive, with a positive attitude towards innovation and change.
A strong team player who builds respectful relationships at all levels.
Willingness to go the extra mile to deliver exceptional service.
Alignment with ISS values: honesty, transparency, respect, and collaboration.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.