Direct Payment Support Officer
| Posting date: | 17 September 2025 |
|---|---|
| Salary: | £25,583 to £25,989 per year |
| Hours: | Full time |
| Closing date: | 01 October 2025 |
| Location: | Halifax, West Yorkshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Calderdale Council |
| Job type: | Permanent |
| Job reference: | CC582 |
Summary
Please note: Priority may be given to internal applicants.
This is an exciting opportunity to join our Direct Payment and Monitoring team, which is part of our System and Finance service within Integrated Commissioning and Partnerships, at Calderdale Council. The team supports the Adults and Children’s Social Care directorates and is responsible for ensuring that Direct Payments are set up for individuals that have been assessed via social care and want to manage their personal budget, and for monitoring that spend is appropriate and accounted for.
We are looking to recruit a professional, friendly, and customer-focused Direct Payments Support Officer to join our busy Direct Payment and Monitoring team. The Direct Payment Support Officer will work across multiple teams to support with the administration duties, including sending out letters and emails, contacting individuals and professionals, arranging and collecting information for meetings, minute taking, answering the duty phone, updating records and other tasks relating to individual Direct Payments.
The role will work closely with individuals in receipt of a Direct Payment, promoting and maintaining a customer-focussed, high-quality service, and ensuring all queries are dealt with in a timely and professional manner, and in line with Adult’s and Children’s policies and procedures.
The successful candidate will be able to demonstrate that they have Maths and English at Level 2 or equivalent, in addition to.
• The ability to work well with others and communicate effectively
• The ability to interpret and follow policies and procedures
• The ability to work to deadlines and able to organise their own workload unsupervised
• The ability to use IT packages, including standard Microsoft Office software.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.
Closing Date: 1st October 2025
Interview Date: week commencing 20th October 2025
We may utilise digital interview methods.
As part of our Vision (https://www.calderdale.gov.uk/vision/) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities for both full and part time staff.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
This is an exciting opportunity to join our Direct Payment and Monitoring team, which is part of our System and Finance service within Integrated Commissioning and Partnerships, at Calderdale Council. The team supports the Adults and Children’s Social Care directorates and is responsible for ensuring that Direct Payments are set up for individuals that have been assessed via social care and want to manage their personal budget, and for monitoring that spend is appropriate and accounted for.
We are looking to recruit a professional, friendly, and customer-focused Direct Payments Support Officer to join our busy Direct Payment and Monitoring team. The Direct Payment Support Officer will work across multiple teams to support with the administration duties, including sending out letters and emails, contacting individuals and professionals, arranging and collecting information for meetings, minute taking, answering the duty phone, updating records and other tasks relating to individual Direct Payments.
The role will work closely with individuals in receipt of a Direct Payment, promoting and maintaining a customer-focussed, high-quality service, and ensuring all queries are dealt with in a timely and professional manner, and in line with Adult’s and Children’s policies and procedures.
The successful candidate will be able to demonstrate that they have Maths and English at Level 2 or equivalent, in addition to.
• The ability to work well with others and communicate effectively
• The ability to interpret and follow policies and procedures
• The ability to work to deadlines and able to organise their own workload unsupervised
• The ability to use IT packages, including standard Microsoft Office software.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.
Closing Date: 1st October 2025
Interview Date: week commencing 20th October 2025
We may utilise digital interview methods.
As part of our Vision (https://www.calderdale.gov.uk/vision/) we aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working / job share opportunities for both full and part time staff.
On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
Calderdale Council embraces the positive benefits of a diverse workforce and we are committed to providing an environment that is inclusive. We encourage applications from people who share our commitment to challenge inequality and promote diversity across Calderdale. We particularly welcome applications from communities that are currently under-represented in our organisation. All applications are anonymised before being seen by the selection panel.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.