Customer Service Advisor
| Posting date: | 16 September 2025 |
|---|---|
| Salary: | £12 to £12.48 per hour |
| Hours: | Full time |
| Closing date: | 16 October 2025 |
| Location: | Nottingham, Nottinghamshire, NG1 4BX |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | Rullion |
| Job type: | Contract |
| Job reference: | TR/353618_1758038242 |
Summary
Customer service Advisor
£12.48 P/H
37 hours per week
6 Months contract with possibility of extension.
Shift Patterns Between 08:00- 18:00 Monday - Friday
Hybrid - 1 day in the office each week, once 2 weeks training is completed in the office.
Office Location - 2 Burton St Nottingham NG1 4BX. Trinity House - parking at Trinity Square (2-minute walk) - Buses available (3-minute walk) based in the town centre
Overview of the role
- Will be responsible for supporting the successful operational delivery of Great British instillation scheme, ECO 4 and other able to pay options to support our customers in improving the energy efficiency rating of their home.
- Delivering First Class Energy Efficiency advice working towards an NVQ in EE advice
- Owning and managing complaints on the back of front-line advisor interactions
- Identifying trends and route cause issues as well as training gaps within the advisors first call interactions
- Delivering excellent customer service, accurate data capture and reporting on your schemes, working closely with your Team Manager and Wider scheme leads.
- Managing customer data using Excel and MS Dynamics to support the day to day tracking of residents throughout different stages in their journey.
- Having direct customer communication and managing expectations, contacting customers to explain any changes to the project process or customer journey. Updating your customer regularly on the progress of their complaint
- Being adaptable to take on ad-hoc requests from your team and Team Manager to support changing project needs.
- Working with contractors and customers to ensure all compliant documentation is recorded in the application. Including capturing income and benefit information direct form the customer
- Representing the team by building strong, effective, and productive relationships across wider business and external stakeholders, including Local Council Authorities.
- Problem Solving, being proactive and taking initiative to find solutions and share best practice across the wider team.
Experience and Qualifications
- Excellent organisation skills and the ability to prioritise.
- Have experience in managing customer complaints via email and telephony end to end.
- Good numeracy, literacy and IT skills (inc. Excel)
- Great verbal and written communication skills
- Have a strong desire to "do the right thing" be able to show empathy and patience for your customers through brilliant conversations.
- Able to manage the demands of multiple stakeholders, internal and external, delivering to agreed deadlines
- Great attention to detail when checking/inputting documentation and data
- Adaptable to change and can take on new ideas and challenges
- Able to operate in a professional manner when representing E.ON to stakeholders
- Experience with Microsoft Teams and MS Dynamics desirable
- PC skills
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.