Parking Permit Officer
| Posting date: | 16 September 2025 |
|---|---|
| Salary: | £18.24 per hour |
| Hours: | Full time |
| Closing date: | 22 September 2025 |
| Location: | Tower Hill, Central London |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Temporary |
| Job reference: | 1603451 |
Summary
Job Opportunity: Parking Permit Officer (Grade E)
Location: Car Pound (Renault London), London Borough of Tower Hamlets Contract: 6 October – 30 November 2025 Hours: 35 per week | Monday–Friday, 9:00–17:00 Pay: £18.24 PAYE / £23.75 Umbrella | Inside IR35 ️ Application Deadline: Monday 22 September 2025 at 17:00
Tower Hamlets is seeking a proactive and detail-driven Parking Permit Officer to support the delivery of a high-profile Estates TMO project. With recent staff changes, this role is critical to maintaining service continuity and ensuring residents receive a responsive, professional permit service.
Key Responsibilities:
Process parking permit applications submitted online and by post
Provide specialist advice to customers and colleagues on complex or discretionary cases
Investigate and resolve challenging applications, liaising directly with applicants
Identify and report potential fraud, ensuring compliance with Council policy
Maintain accurate records and digital filing of permit-related documentation
Handle customer enquiries, including irate or distressed callers, with empathy and professionalism
Raise purchase orders, reconcile payments, and follow financial procedures
Support audits and contribute to service improvements across Parking Services
What We’re Looking For:
Experience in rule-based administrative environments
Excellent written, verbal, and IT skills (especially Microsoft Office)
Strong organisational and time management abilities
Ability to work independently and as part of a team
Knowledge of parking permit schemes and local authority processes (desirable)
Commitment to Tower Hamlets’ values: Together, Open, Willing, Excellent, Respect
Location: Car Pound (Renault London), London Borough of Tower Hamlets Contract: 6 October – 30 November 2025 Hours: 35 per week | Monday–Friday, 9:00–17:00 Pay: £18.24 PAYE / £23.75 Umbrella | Inside IR35 ️ Application Deadline: Monday 22 September 2025 at 17:00
Tower Hamlets is seeking a proactive and detail-driven Parking Permit Officer to support the delivery of a high-profile Estates TMO project. With recent staff changes, this role is critical to maintaining service continuity and ensuring residents receive a responsive, professional permit service.
Key Responsibilities:
Process parking permit applications submitted online and by post
Provide specialist advice to customers and colleagues on complex or discretionary cases
Investigate and resolve challenging applications, liaising directly with applicants
Identify and report potential fraud, ensuring compliance with Council policy
Maintain accurate records and digital filing of permit-related documentation
Handle customer enquiries, including irate or distressed callers, with empathy and professionalism
Raise purchase orders, reconcile payments, and follow financial procedures
Support audits and contribute to service improvements across Parking Services
What We’re Looking For:
Experience in rule-based administrative environments
Excellent written, verbal, and IT skills (especially Microsoft Office)
Strong organisational and time management abilities
Ability to work independently and as part of a team
Knowledge of parking permit schemes and local authority processes (desirable)
Commitment to Tower Hamlets’ values: Together, Open, Willing, Excellent, Respect