Team Leader (Community Relations)
| Posting date: | 16 September 2025 |
|---|---|
| Salary: | £34,000 per year |
| Hours: | Full time |
| Closing date: | 16 October 2025 |
| Location: | Hackney, London, E8 1DY |
| Company: | Look Ahead Care, Support and Housing Ltd |
| Job type: | Contract |
| Job reference: | REQ006435_1758033511 |
Summary
We're looking for a kind, compassionate and resilient Team Leader to join our homelessness and complex needs team in Hackney.
£34,000 per annum, working 40 hours per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. FTC until end of March 2026 with a possibility of role continuing (32 hours per week) from 2026.
What you'll do:
East London Apartments implements and promotes the Psychologically Informed Environment (PIE) model.
This is an approach to supporting people out of homelessness, in particular those who have experienced
complex trauma or are diagnosed with a personality disorder.
You will also be involved in the day-to-day management of the service, including line managing the relevant
front-line staff. You will carry out supervisions, case work management and work with the team to achieve
service objectives.You will be required to work some weekends and Bank Holidays when necessary.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
About you:
· Building supportive, trusting relationships with customers, neighbours and the wider community.
· Investigating neighbourhood complaints thoroughly and providing timely responses and resolutions.
· Identifying and addressing any trends in ASB and developing plans for improvement.
· Delivering effective supervision and case work management with relevant staff.
· Being responsible for the personal development of staff, identifying high performers and feeding into the organisation's succession plans
· Ensuring that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
What you'll bring:
· Excellent interpersonal skills
· Socially adept, networks widely, well connected in sector, influential
· Approachable, open & professional behaviour
· Directing others, is assertive and independent minded, will challenge others, and skilled in resolving conflict
Skills, Knowledge, and Experience
· NVQ Level 3 or equivalent in a relevant area (e.g. substance misuse, addiction, psychology, Health and Social Care,).
· Experience building and developing strong professional partnerships with external providers
·2 years' experience in complex needs services, community development, addiction counselling,drug and alcohol work.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the Southeast. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.