Reception / Facilities Supervisor (Workplace Supervisor)
| Posting date: | 16 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 14 October 2025 |
| Location: | BT1 2BE |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 82758 |
Summary
Job OverviewResponsible for the smooth running of various day to day activities, including workplace hosts roles; dealing professionally with external and internal clients, both face to face and via the telephone and ensuring the team deliver an exceptional guest experience successfully.
Monday - Friday
Full time - 40 hours a week
working hours between 8am -6pm
Main Duties
Client & Guest Experience
-Lead the Hosts team to deliver seamless, high-quality guest experiences aligned with service expectations.
-Lead the proactive identification, reporting, and investigation of near misses, incidents, and hazards.
-Oversee daily operational activities to uphold a secure, accessible, and regulation-compliant workplace, ensuring alignment with health, safety, and legal standards
-Lead by example in operational delivery, ensuring team adherence to SLAs and company protocols. Facilitate ongoing training to embed best practices and continuous improvement
-Act as the primary point of contact for day-to-day client interactions, ensuring prompt resolution of queries and clear communication.
-Build professional relationships with key stakeholders to understand and meet individual requirements.
-Ensure all guests receive a warm welcome and consistently excellent service.
Meeting Rooms & Events
-Manage end-to-end delivery of meeting room and event services, including AV audits, hospitality, and bookings.
-Coordinate large-scale meetings and events (e.g. senior management or group-wide events), including setup and support.
-Liaise with Hosts to ensure meeting rooms are prepared and events run smoothly, occasionally supporting early morning or evening events.
-Assist with hospitality duties such as waitressing, serving drinks, and managing registration desks.
-Maintain and update the NFS room booking system, ensuring accurate entries and diary updates.
-Ensure all meeting room requests are fulfilled in line with SLAs and clients are kept informed.
-Oversee timely and accurate delivery and collection of hospitality orders.
Operations & Service Delivery
-Utilize CAFM, NFS, and other platforms to manage service requests, bookings, and reporting.
-Monitor SLAs and performance metrics to identify trends and drive service improvements.
-Conduct daily floor walks, meeting room checks, and consumables audits, ensuring issues are actioned and tracked.
-Resolve operational issues and escalate where necessary.
-Maintain high standards to consistently exceed customer expectations.
-Coordinate all workplace tasks, ensuring clear communication and adherence to requirements.
Team Leadership & Development
-Lead and develop a high-performing team, setting SMART objectives and supporting growth through PDPs, PIPs, and training plans.
-Manage recruitment, onboarding, and training of new starters.
-Arrange weekly team rosters and cover, monitor attendance, and validate timesheets.
-Conduct regular 1-to-1s and team meetings, promoting a positive and collaborative team spirit.
-Ensure team compliance with site rules, appearance standards, and uniform policies.
-Address people-related matters proactively, aligned with company values and the One Code.
Health, Safety & Compliance
-Deliver monthly Toolbox Talks and ensure training records are up to date.
-Ensure team members are fully compliant with QHSE Site File and SOPs.
-Report and escalate maintenance, IT, or health and safety concerns promptly.
-Support implementation of evacuation procedures and health & safety briefings for guests.
-Maintain cleanliness and upkeep of allocated areas.
Technology & Administration
-Provide IT assistance and ensure AV equipment is set up for meetings.
-Use Excel, Word, and other tools for data entry and communication.
-Ensure visitors are logged into the building database accurately.
-Submit weekly/monthly MI reports in a timely manner.
Business Development & Strategy
-Contribute to service improvements and business development initiatives.
-Maintain awareness of Signature and outsourced service offerings.
-Support internal/external audits, ISO accreditations, and readiness for bids and tenders.
-Champion workplace policies such as the clear desk policy and best practice standards.
Professional Conduct
-Uphold confidentiality, integrity, and the values of Signature and TLT.
-Demonstrate a positive, professional, and courteous manner at all times.
-Communicate effectively with all stakeholders and act as the central contact for service lines, contractors, clients, and guests.
Monday - Friday
Full time - 40 hours a week
working hours between 8am -6pm
Main Duties
Client & Guest Experience
-Lead the Hosts team to deliver seamless, high-quality guest experiences aligned with service expectations.
-Lead the proactive identification, reporting, and investigation of near misses, incidents, and hazards.
-Oversee daily operational activities to uphold a secure, accessible, and regulation-compliant workplace, ensuring alignment with health, safety, and legal standards
-Lead by example in operational delivery, ensuring team adherence to SLAs and company protocols. Facilitate ongoing training to embed best practices and continuous improvement
-Act as the primary point of contact for day-to-day client interactions, ensuring prompt resolution of queries and clear communication.
-Build professional relationships with key stakeholders to understand and meet individual requirements.
-Ensure all guests receive a warm welcome and consistently excellent service.
Meeting Rooms & Events
-Manage end-to-end delivery of meeting room and event services, including AV audits, hospitality, and bookings.
-Coordinate large-scale meetings and events (e.g. senior management or group-wide events), including setup and support.
-Liaise with Hosts to ensure meeting rooms are prepared and events run smoothly, occasionally supporting early morning or evening events.
-Assist with hospitality duties such as waitressing, serving drinks, and managing registration desks.
-Maintain and update the NFS room booking system, ensuring accurate entries and diary updates.
-Ensure all meeting room requests are fulfilled in line with SLAs and clients are kept informed.
-Oversee timely and accurate delivery and collection of hospitality orders.
Operations & Service Delivery
-Utilize CAFM, NFS, and other platforms to manage service requests, bookings, and reporting.
-Monitor SLAs and performance metrics to identify trends and drive service improvements.
-Conduct daily floor walks, meeting room checks, and consumables audits, ensuring issues are actioned and tracked.
-Resolve operational issues and escalate where necessary.
-Maintain high standards to consistently exceed customer expectations.
-Coordinate all workplace tasks, ensuring clear communication and adherence to requirements.
Team Leadership & Development
-Lead and develop a high-performing team, setting SMART objectives and supporting growth through PDPs, PIPs, and training plans.
-Manage recruitment, onboarding, and training of new starters.
-Arrange weekly team rosters and cover, monitor attendance, and validate timesheets.
-Conduct regular 1-to-1s and team meetings, promoting a positive and collaborative team spirit.
-Ensure team compliance with site rules, appearance standards, and uniform policies.
-Address people-related matters proactively, aligned with company values and the One Code.
Health, Safety & Compliance
-Deliver monthly Toolbox Talks and ensure training records are up to date.
-Ensure team members are fully compliant with QHSE Site File and SOPs.
-Report and escalate maintenance, IT, or health and safety concerns promptly.
-Support implementation of evacuation procedures and health & safety briefings for guests.
-Maintain cleanliness and upkeep of allocated areas.
Technology & Administration
-Provide IT assistance and ensure AV equipment is set up for meetings.
-Use Excel, Word, and other tools for data entry and communication.
-Ensure visitors are logged into the building database accurately.
-Submit weekly/monthly MI reports in a timely manner.
Business Development & Strategy
-Contribute to service improvements and business development initiatives.
-Maintain awareness of Signature and outsourced service offerings.
-Support internal/external audits, ISO accreditations, and readiness for bids and tenders.
-Champion workplace policies such as the clear desk policy and best practice standards.
Professional Conduct
-Uphold confidentiality, integrity, and the values of Signature and TLT.
-Demonstrate a positive, professional, and courteous manner at all times.
-Communicate effectively with all stakeholders and act as the central contact for service lines, contractors, clients, and guests.