Information Hub Assistant
| Posting date: | 16 September 2025 |
|---|---|
| Salary: | £23,810 to £24,960 per year |
| Hours: | Full time |
| Closing date: | 16 October 2025 |
| Location: | Brighton, BN3 1EL |
| Remote working: | On-site only |
| Company: | Get Staffed Online Recruitment Limited |
| Job type: | Permanent |
| Job reference: | ENH-6500-5 |
Summary
Information Hub Assistant
Closing Date: 29/09/2025
Location: Brighton
Salary: £23,810 - £24,960
Our client is more than just an educational institution; they're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, they offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Their commitment to excellence in creative arts education sets them apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.
About the Role
As Information Hub Assistant, you'll be the welcoming face of the campus and the first point of contact for students, staff, and visitors. You'll play a key role in delivering essential information, supporting day-to-day operations, and ensuring everyone feels informed and supported. This is a varied role that requires excellent time management, prioritisation skills, and a calm, professional approach.
What You'll Do:
- Greet students, staff, and guests at the Campus Information Hub desk, creating a warm and professional first impression
- Maintain a clean, organised, and well-presented reception area
- Issue and monitor ID cards for students, staff, and visitors, and maintain accurate visitor records
- Respond to enquiries in person, by phone, and via email, triaging effectively and directing them to appropriate resources
- Liaise with campus departments to ensure the Information Hub remains a reliable and up-to-date resource
- Support administrative teams with a range of tasks, including typing letters, managing student forms, booking auditions, and handling post
- Monitor and authorise student absences via online forms
- Maintain the telephone system and report any issues
- Keep the storage room behind the Information Hub desk tidy and organised
- Assist with general office duties to support the Information Hub Supervisor and wider administrative processes
What You'll Bring:
- A good level of general education, including English and Maths
- Previous experience in a customer service and/or administrative role
- Excellent telephone manner and ability to manage high call volumes
- Strong time-keeping, organisational, and prioritisation skills
- Professional personal presentation and communication skills
- Friendly, empathetic attitude with a proactive approach to student support
- Ability to work independently and collaboratively within a team
- Computer literacy, accuracy, and attention to detail
- Ability to remain calm and composed under pressure
- Desirable: experience working with diverse clientele, knowledge of Microsoft Excel, and familiarity with using computer databases
Working hours for this role are 9:45am to 6:15pm (with a one-hour lunch break) during term time, and 9:00am to 5:30pm (with a one-hour lunch break) outside of term time.
Why Our Client?
They are a values led organisation, meaning their core values underpin all that they do:
Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It.
In addition to joining a committed and dedicated team, you will have access to:
- 25 days holiday per year (FTE)
- SMART pension
- A comprehensive benefits package
They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation.
They are committed to promoting the safety and welfare of their students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.