101327 - Customer Services Adviser - 440620
| Posting date: | 16 September 2025 |
|---|---|
| Salary: | £18,240.00 to £19,202.00 per year |
| Hours: | Full time |
| Closing date: | 30 September 2025 |
| Location: | stirling, FK8 2EJ |
| Remote working: | On-site only |
| Company: | Stirling Council |
| Job type: | Permanent |
| Job reference: | 440620 |
Summary
Are you customer focused with a drive to deliver excellent customer service? We have a great opportunity to work within our Customer Service Team based predominantly at our Customer First office (there will be the requirement to cover other customer service areas during any periods of annual leave or absence).
You will be the face of Stirling Council and offer advice and support to your customers on all aspects of services offered. You will be proactive and willing to go the extra mile for your customers. We are recruiting for a Customer Service Advisor to work 22.5 hours per week during the hours of 9am to 5pm Wednesday to Friday.
If you wish to have an informal discussion please contact Karen Boyle on 01786 237882.
If you’ve got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age (restrictions apply to Modern Apprenticeships), disability, gender identity, sexual orientation, religion, belief or race.
Job Description
Salary Additional Information
Stirling Information February
The Benefits
- 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service)
- Flexible working including hybrid office/work from home arrangements. Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.
- Biennial incremental progression until top of your payscale is reached
- Membership of the Local Government Pension Scheme. For further details visit https://www.scotlgpsmember.org/about-the-lgps/
- Up to 6 months full sick pay and 6 months half pay dependent on length of service
- Carers Leave
- Up to 4 weeks paid Paternity Leave
- Access to Health & Wellbeing support
- Ongoing opportunities for Learning & Development
- Cycle to Work Scheme
- Lift share Scheme
- Car Lease Scheme
- Technology Benefit Scheme
Proud member of the Disability Confident employer scheme