Rapid Response Support Worker
| Posting date: | 15 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 15 October 2025 |
| Location: | NW6 |
| Remote working: | On-site only |
| Company: | SweetTree Home Care Services |
| Job type: | Contract |
| Job reference: | 287266JCPQ |
Summary
Rapid Response Support Worker
Location: Community based with some office-based working on occasion
Salary: £27,800 per annum
Duration: 6 month Fixed Term (may be extended to permanent at end of term upon review)
Working Hours: 36 hours per week, across 5 days, Monday to Sunday
Purpose of the Role:
The Rapid Response Support Service is a specialist team providing high-quality, flexible support to new and existing clients in their own homes, hospitals, or other care environments, including those with complex needs. As a highly skilled team member, you will play a key role in establishing new care packages, facilitating smooth transitions, and delivering tailored support to existing clients. You will be available to respond swiftly to care needs across your designated area during your contracted hours.
A core function of the role is working closely with Office Managers and the wider Specialist Services team to support the assessment and initiation of new care packages in the community. You will work directly with clients during their initial period with the service, completing shifts yourself to gain a full and thorough understanding of their needs. This in depth knowledge will enable you to expertly introduce and guide the development of a long term, stable care team for each client.
Additionally, you will also serve as a valuable resource across the service acting as a trusted and reliable outreach and emergency support mechanism for other care packages, helping to maintain consistency, quality, and responsiveness throughout the service.
Key responsibilities:
✨Providing high-quality, person-centred care that aligns with each client’s individual needs.
✨Supporting clients with daily living activities, including personal care, meal preparation, mobility assistance, and maintaining a safe and comfortable environment.
✨Assisting with hospital-to-home transitions, ensuring a structured and supportive discharge process.
✨Encouraging clients to maintain independence, engage in social activities, and participate in their communities.
✨Setting up and delivering new care packages, ensuring high standards and continuity of care.
✨Reading, understanding, and implementing support plans and risk assessments to provide appropriate care.
✨Maintaining accurate records, including daily care notes, incident reports, and any necessary documentation in line with company policies and regulatory requirements.
✨Collaborating with managers, healthcare professionals, and family members to ensure a consistent and client-centred approach.
✨Attending new client assessments and team meetings as required to contribute to care planning and service improvement.
✨Acting as a professional representative of the company, upholding its values and standards at all times.
✨Covering last-minute shifts and responding to urgent care needs within the community.
✨Assisting with care coordination and providing mentoring to new staff members to integrate them into care packages.
✨Working independently within clear guidelines while being proactive in problem-solving and decision-making.
By fulfilling these responsibilities, you will play a crucial role in ensuring exceptional care delivery, supporting both new and existing clients, and maintaining the highest professional standards.
Skills and Experience:
✨Previous experience working in the care industry and in the community
✨Drivers highly preferred
✨Not a requirement but knowledge of other languages is desirable
✨Relevant Health & Social Care qualification
✨Compassionate personality to genuinely care for others
✨An understanding of the needs of adults who are vulnerable within society
✨Demonstrate the ability to relate professionally and respectfully to elderly or disabled clients under challenging circumstances
✨Physically fit and able to undertake safe manual handling practices
✨Excellent verbal and written communication skills in English
✨Observant and sensitive to the client’s needs
✨Ability to liaise with clients’ next of kin, family members, outside agencies and other professionals
✨Ability to follow instructions and work autonomously with productivity as part of a wider team
✨Knowledge of food hygiene/manual handling/health & safety standards and practices
What’s in It for You?
✨ 25 days annual leave + 8 bank holidays
✨ A 'Me Day' – an extra day off + £20 to treat yourself
✨ Ongoing support and development, with accredited training
✨ Health & Wellbeing Programme
✨ Discounted shopping & services platforms
✨ Free eye care vouchers
✨ Free DBS check
✨ Company Pension Scheme
✨ Longevity Service Awards
✨ Fun social events (Christmas & Summer parties!)
How to Apply:
If you’re ready to launch your Rapid Response Support Worker career in a dynamic and supportive environment, apply now!
Location: Community based with some office-based working on occasion
Salary: £27,800 per annum
Duration: 6 month Fixed Term (may be extended to permanent at end of term upon review)
Working Hours: 36 hours per week, across 5 days, Monday to Sunday
Purpose of the Role:
The Rapid Response Support Service is a specialist team providing high-quality, flexible support to new and existing clients in their own homes, hospitals, or other care environments, including those with complex needs. As a highly skilled team member, you will play a key role in establishing new care packages, facilitating smooth transitions, and delivering tailored support to existing clients. You will be available to respond swiftly to care needs across your designated area during your contracted hours.
A core function of the role is working closely with Office Managers and the wider Specialist Services team to support the assessment and initiation of new care packages in the community. You will work directly with clients during their initial period with the service, completing shifts yourself to gain a full and thorough understanding of their needs. This in depth knowledge will enable you to expertly introduce and guide the development of a long term, stable care team for each client.
Additionally, you will also serve as a valuable resource across the service acting as a trusted and reliable outreach and emergency support mechanism for other care packages, helping to maintain consistency, quality, and responsiveness throughout the service.
Key responsibilities:
✨Providing high-quality, person-centred care that aligns with each client’s individual needs.
✨Supporting clients with daily living activities, including personal care, meal preparation, mobility assistance, and maintaining a safe and comfortable environment.
✨Assisting with hospital-to-home transitions, ensuring a structured and supportive discharge process.
✨Encouraging clients to maintain independence, engage in social activities, and participate in their communities.
✨Setting up and delivering new care packages, ensuring high standards and continuity of care.
✨Reading, understanding, and implementing support plans and risk assessments to provide appropriate care.
✨Maintaining accurate records, including daily care notes, incident reports, and any necessary documentation in line with company policies and regulatory requirements.
✨Collaborating with managers, healthcare professionals, and family members to ensure a consistent and client-centred approach.
✨Attending new client assessments and team meetings as required to contribute to care planning and service improvement.
✨Acting as a professional representative of the company, upholding its values and standards at all times.
✨Covering last-minute shifts and responding to urgent care needs within the community.
✨Assisting with care coordination and providing mentoring to new staff members to integrate them into care packages.
✨Working independently within clear guidelines while being proactive in problem-solving and decision-making.
By fulfilling these responsibilities, you will play a crucial role in ensuring exceptional care delivery, supporting both new and existing clients, and maintaining the highest professional standards.
Skills and Experience:
✨Previous experience working in the care industry and in the community
✨Drivers highly preferred
✨Not a requirement but knowledge of other languages is desirable
✨Relevant Health & Social Care qualification
✨Compassionate personality to genuinely care for others
✨An understanding of the needs of adults who are vulnerable within society
✨Demonstrate the ability to relate professionally and respectfully to elderly or disabled clients under challenging circumstances
✨Physically fit and able to undertake safe manual handling practices
✨Excellent verbal and written communication skills in English
✨Observant and sensitive to the client’s needs
✨Ability to liaise with clients’ next of kin, family members, outside agencies and other professionals
✨Ability to follow instructions and work autonomously with productivity as part of a wider team
✨Knowledge of food hygiene/manual handling/health & safety standards and practices
What’s in It for You?
✨ 25 days annual leave + 8 bank holidays
✨ A 'Me Day' – an extra day off + £20 to treat yourself
✨ Ongoing support and development, with accredited training
✨ Health & Wellbeing Programme
✨ Discounted shopping & services platforms
✨ Free eye care vouchers
✨ Free DBS check
✨ Company Pension Scheme
✨ Longevity Service Awards
✨ Fun social events (Christmas & Summer parties!)
How to Apply:
If you’re ready to launch your Rapid Response Support Worker career in a dynamic and supportive environment, apply now!