Outpatient Receptionist Scheduler Fixed Term Until 01 August 2026
| Posting date: | 15 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,937 - £26,598 per annum |
| Hours: | Full time |
| Closing date: | 15 October 2025 |
| Location: | Milton Keynes, MK6 5LD |
| Company: | Milton Keynes University Hospital NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 7483683/430-CORP25-180A |
Summary
A Vacancy at Milton Keynes University Hospital NHS Foundation Trust.
Outpatient Receptionist Scheduler Fixed Term Until 01 August 2026
Department Patient Access
Band 3 £24,937 - £26,598 per annum, pro rata if part-time
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
Do you possess a warm, friendly smile and excellent communication skills? If so, we invite you to join our outstanding team of outpatient receptionists!
We are seeking a new team member to become part of our outpatient reception family on a fixed-term contract for Until 01 August 2026.
The ideal candidate will demonstrate exceptional communication skills, a friendly demeaner that aligns with our Trust values: We Care, We Communicate, We Contribute, We Collaborate and the ability to efficiently manage reception desk duties across any of our 17+ reception areas at Milton Keynes University Hospital, Witan Gate House, Brooklands, Lloyds Court, and Stony Stratford.
Duties would include working on a variety of patient software packages, Microsoft Office, Teams and be responsible for meeting and greeting patients, booking them in for their appointments, scheduling their follow-ups, and answering the telephone which will provide you with additional flexibility in your role and the opportunity to interact with various staff groups.
The working hours will be between 07:00 and 20:00, Monday to Friday.
Please note that we are not able to offer sponsorship for this role.
We look forward to hearing from you!
Interview w/c 06 October 2025
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.
The post holder will provide effective and efficient administrative support to a team liaising with patients, doctors, and other healthcare professionals, working across the Outpatients and Main Reception areas and within the Central Booking Function. The staff member will work consistently to provide high quality customer service and will be always professional.
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24-bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH -News - Milton Keynes University Hospital-
For further information about Milton Keynes please visit -Visit Milton Keynes
Main duties and responsibilities
• Scheduling of outpatient appointments in accordance with National and locally defined policies and standards to manage patient pathways, with reference to MKUH’s Patient Access Policy.
• Working in a call centre environment to respond to patient, GP, and other queries, ensuring that general data protection rules are adhered to, and excellent customer service provided.
Central Booking Office
• Ensure patients are scheduled according to national and locally defined policy, inclusive of Referral to Treatment and the Patient Access Policy.
• Respond to patient and other telephone calls, within designated set parameters. Ensuring calls are managed professionally and patients are kept fully informed.
Reception
• Greet patients and other visitors professionally.
• Check-patients in and out on the eCare in a timely manner, ensuring any additional support in terms of Interpreters etc are in place for their appointment.
Please refer to the Job Description for further details
This advert closes on Monday 29 Sep 2025
Outpatient Receptionist Scheduler Fixed Term Until 01 August 2026
Department Patient Access
Band 3 £24,937 - £26,598 per annum, pro rata if part-time
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
Do you possess a warm, friendly smile and excellent communication skills? If so, we invite you to join our outstanding team of outpatient receptionists!
We are seeking a new team member to become part of our outpatient reception family on a fixed-term contract for Until 01 August 2026.
The ideal candidate will demonstrate exceptional communication skills, a friendly demeaner that aligns with our Trust values: We Care, We Communicate, We Contribute, We Collaborate and the ability to efficiently manage reception desk duties across any of our 17+ reception areas at Milton Keynes University Hospital, Witan Gate House, Brooklands, Lloyds Court, and Stony Stratford.
Duties would include working on a variety of patient software packages, Microsoft Office, Teams and be responsible for meeting and greeting patients, booking them in for their appointments, scheduling their follow-ups, and answering the telephone which will provide you with additional flexibility in your role and the opportunity to interact with various staff groups.
The working hours will be between 07:00 and 20:00, Monday to Friday.
Please note that we are not able to offer sponsorship for this role.
We look forward to hearing from you!
Interview w/c 06 October 2025
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs.
The post holder will provide effective and efficient administrative support to a team liaising with patients, doctors, and other healthcare professionals, working across the Outpatients and Main Reception areas and within the Central Booking Function. The staff member will work consistently to provide high quality customer service and will be always professional.
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24-bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH -News - Milton Keynes University Hospital-
For further information about Milton Keynes please visit -Visit Milton Keynes
Main duties and responsibilities
• Scheduling of outpatient appointments in accordance with National and locally defined policies and standards to manage patient pathways, with reference to MKUH’s Patient Access Policy.
• Working in a call centre environment to respond to patient, GP, and other queries, ensuring that general data protection rules are adhered to, and excellent customer service provided.
Central Booking Office
• Ensure patients are scheduled according to national and locally defined policy, inclusive of Referral to Treatment and the Patient Access Policy.
• Respond to patient and other telephone calls, within designated set parameters. Ensuring calls are managed professionally and patients are kept fully informed.
Reception
• Greet patients and other visitors professionally.
• Check-patients in and out on the eCare in a timely manner, ensuring any additional support in terms of Interpreters etc are in place for their appointment.
Please refer to the Job Description for further details
This advert closes on Monday 29 Sep 2025