Senior Triage Practitioner | Norfolk Community Health and Care NHS Trust
| Posting date: | 15 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £38,682 - £46,580 per annum |
| Hours: | Part time |
| Closing date: | 15 October 2025 |
| Location: | Norwich, NR7 0WF |
| Company: | Norfolk Community Health and Care NHS Trust |
| Job type: | Contract |
| Job reference: | 7476839/839-7476839-PG |
Summary
Do you have experience in urgent and emergency care? Are you passionate about patient care? Do you have a can-do attitude and want to support the health system and patients getting more efficient care? Then this opportunity is for you.
You’ll be working closely with members of our ambulance service, acute trusts, social care, and community care in an innovative integrated team; working across organisation boundaries, enabling a system-wide response that improves patients’ care, experience and outcome.
To lead the triage team and contribute to the co-ordination within the Unscheduled Care Coordination Hub (UCCH), in the effective and timely triage of incoming referrals assessing the patient’s needs, determining the priority of care and processing the referrals accordingly.
To deputise in the absence of the Clinical lead Managers. To contribute in a clinical capacity to the delivery of high standards of health care to patients within their own homes, care homes, the travelling community and in clinics, by assessing, planning, implementing and evaluating packages of care.
The UCCH operates between 8am and 8pm and this role will require a flexible working pattern including some weekends to fit service needs.
● Engage with the functions of the Virtual Ward Hub and UCR teams with in the 5 Norfolk and Waveney localities.
● Engage with SystmOne Optimisation
● Engage with referral to discharge standard processes.
● To be aware of the demand and capacity model which will reflect workload needs at any given time.
● Engage with systems that provide remote monitoring of patients.
● Support activity within UCCH, UCR Hub (triage) and Community Virtual Ward.
This is a 7 day a week service and some weekend working will be expected. Hours
of service delivery, 8am-8pm.
To triage incoming referrals assessing the patient's needs, determining the priority of care and processing the referrals accordingly. To contribute to the delivery of high standards of health care to patients by overseeing and responding to the remote monitoring systems supported by the senior clinical team.
To lead the triage team and contribute to the co-ordination within the Unscheduled Care Coordination Hub (UCCH), in the effective and timely triage of incoming referrals assessing the patient’s needs, determining the priority of care and processing the referrals accordingly.
This is predominantly a non-patient facing role but with regular opportunities to maintain clinical competencies.
Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
To triage patients referred to UCCH as part of the multidisciplinary team.
To assess and prescribe care pathways for patients in a crisis situation with long term conditions, the frail & elderly, palliative and end of life care and/or rehabilitation needs, to achieve quality of life and independence where possible.
To work within the integrated team to support early discharge from hospital. To work within the integrated team to prevent unnecessary admission to hospital.
To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
To support activity within UCR Hub (triage) and Community Virtual Ward.
To assess, prescribe and arrange care interventions and assessments for all patients referred to the Single Point of Access [UCCH, 2h-Urgent Community Response (UCR), Rapid Response and Virtual Ward (VW)].
Please refer to the Job Description for full details.
This advert closes on Sunday 28 Sep 2025
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