Collections Advisor
| Posting date: | 15 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 15 October 2025 |
| Location: | Tamworth, Staffordshire |
| Remote working: | On-site only |
| Company: | Elite Personnel Ltd |
| Job type: | Permanent |
| Job reference: | 17816 |
Summary
Elite Personnel is proud to be recruiting on behalf of our well-established client based in Tamworth. We’re looking for a confident and capable Collections Advisor to join a friendly, experienced team. The role will primarily focus on recovering debts.
Key Responsibilities
Contacting customers with overdue accounts to reach a resolution, often within one call.
Taking payments over the phone in a professional and secure manner.
Handling inbound calls related to overdue accounts and general customer service queries.
Responding to requests for documentation such as invoices, statements, and agreements.
Providing outstanding customer service while maintaining compliance with relevant regulations.
What We’re Looking For
Skills & Experience
Previous experience in debt collection is highly desirable.
Strong telephone manner with excellent communication skills.
Ability to remain calm under pressure and work collaboratively in a small team.
Good general administration and IT skills.
Knowledge of FCA guidelines and relevant legislation is desirable.
Previous exposure to the finance industry is an advantage.
Qualifications
Degree-level education is desirable, though not essential.
Benefits include:
• 20 days holiday plus bank holidays
• Parking
• Pension and more
For this position you will need to have a credit check completed .
Please note we will require a copy of your UK rights to work to be forwarded for this position thank you.
Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
Key Responsibilities
Contacting customers with overdue accounts to reach a resolution, often within one call.
Taking payments over the phone in a professional and secure manner.
Handling inbound calls related to overdue accounts and general customer service queries.
Responding to requests for documentation such as invoices, statements, and agreements.
Providing outstanding customer service while maintaining compliance with relevant regulations.
What We’re Looking For
Skills & Experience
Previous experience in debt collection is highly desirable.
Strong telephone manner with excellent communication skills.
Ability to remain calm under pressure and work collaboratively in a small team.
Good general administration and IT skills.
Knowledge of FCA guidelines and relevant legislation is desirable.
Previous exposure to the finance industry is an advantage.
Qualifications
Degree-level education is desirable, though not essential.
Benefits include:
• 20 days holiday plus bank holidays
• Parking
• Pension and more
For this position you will need to have a credit check completed .
Please note we will require a copy of your UK rights to work to be forwarded for this position thank you.
Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.