Service Designer
| Posting date: | 15 September 2025 |
|---|---|
| Salary: | £44,447 to £46,547 per year |
| Hours: | Full time |
| Closing date: | 28 September 2025 |
| Location: | M2 3LR |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 427077/3 |
Summary
Want to join a collaborative community of Service Designers?
Can you help teams design services end-to-end and front-to-back?
Looking for meaningful, iterative work on complex services that matter to millions?
At DWP Digital, we design and build services that make a real difference to people’s lives. As part of the UK’s largest government department, we support over 22 million people each day—from helping them find work to supporting them through some of life’s most difficult moments. Our work is central to delivering the Government’s “Get Britain Working” vision. Few organisations in the world offer the same opportunity to use technology and design thinking at this scale, with real impact.
We’re looking for a Service Designer to join us. This is more than a design role. It’s a chance to enable others to design better services too. You’ll collaborate with policy, product, delivery, and operational teams to align goals, clarify problems, and define what good service truly means.
This role focuses on shaping coherent, user-centred services across digital and non-digital channels. It involves applying research and evidence to inform design decisions, supporting teams to deliver end-to-end service experiences, and fostering an open, iterative design culture. You'll also help align work with departmental goals and user needs, while promoting best practice and mentoring others in service design.
You’ll be part of a supportive design community that values openness, learning, and practical problem-solving, creating services that are inclusive, resilient, and responsive to change.
As a Service Designer, you will,
Be a hands-on practitioner with experience in driving awareness of service performance and improvement needs resulting in successful service outcomes.
Understand user needs, business and policy goals and use storytelling and visualisations to articulate whole services, both end-to-end and front-to-back, across teams to solve complex problems.
Have good working knowledge of service design in practice and can use service design methods including guidance, tools and patterns, to enable your team to solve complex problems and reach outcomes.
Communicate with stakeholders at varying levels of seniority and using conversation and collaboration to enable consensus that support the team strategy and decision-making enabling them to achieve outcomes.
Contribute to the DWP service design community by, participating in meetups to create connections and share work openly, promoting the capability of service design in and beyond the department and participating in recruitment activities.
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