Repairs and Maintenance Administrator - East London
| Posting date: | 14 September 2025 |
|---|---|
| Salary: | £13.50 per hour |
| Hours: | Full time |
| Closing date: | 14 October 2025 |
| Location: | East London, London |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Morgan Hunt UK Ltd |
| Job type: | Temporary |
| Job reference: |
Summary
Morgan Hunt currently requires a Repairs and Maintenance Administrator for Housing Trust based in East London on a Temporary basis
Pay Rate from: £13ph to 15ph pending on experience
Hours: 37 hrs Mon to Fri – 9am to 5pm 2 days Hybrid and 3 days office based – Must be in office every Wednesday
Location: East London
Duration : 6 month on going contract
Suitable Candidates
Experience of working in a social housing/contractor setting using a housing maintenance database
Experience of delivering front line repairs/defects/compliance servicing contracts
Housing knowledge for standards of customer service
MAIN OBJECTIVES OF THE JOB
To provide support to the Asset Management Team by providing administration and financial support to ensure the effective and efficient delivery of a range of property maintenance, investment and compliance work streams. These include responsive repairs, voids investment works, external maintenance contracts and other client property functions.
To support the delivery of a customer focused reactive maintenance property repairs service to trust tenants.
MAIN DUTIES AND RESPONSIBILITIES
Respond to all enquiries regarding repairs, giving general advice and assistance and ensuring an effective response to requests for repairs and maintenance services.
Respond promptly to emergency and urgent maintenance queries to safeguard customers and property.
Answer telephone calls/emails from contractors and help with any job queries and enquiries and maintain good customer relations
Ensure all works orders are completed and recorded accurately within agreed targets.
Regularly monitor all job costings and works, taking appropriate action to ensure that expenditure is within budget.
Oversee the invoice process, ensuring PO’s are raised and coded accurately and on time.
Provide support on disrepair cases
Provide data on a regular basis to assist in monitoring contractor’s performance and the customer experience.
Arrange meetings, take minutes and circulate agenda and monitor action plans.
Project a positive image by providing an excellent level of customer service to all customers, including managing complaints.
Work collaboratively with others across the business and with key stakeholders.
Provide administrative support for management of planned maintenance
programme and cyclical works.
Gather resident survey information via phone calls and paper based postal surveys.
To work flexibly with colleagues and ensure adequate departmental and office cover at all times.
To liaise with other departments, public, statutory and voluntary agencies, as required, to ensure the delivery of the repairs and maintenance service.
To provide excellent repairs and maintenance services to customers in accordance with the Association’s policies, procedures and service standards.
Pay Rate from: £13ph to 15ph pending on experience
Hours: 37 hrs Mon to Fri – 9am to 5pm 2 days Hybrid and 3 days office based – Must be in office every Wednesday
Location: East London
Duration : 6 month on going contract
Suitable Candidates
Experience of working in a social housing/contractor setting using a housing maintenance database
Experience of delivering front line repairs/defects/compliance servicing contracts
Housing knowledge for standards of customer service
MAIN OBJECTIVES OF THE JOB
To provide support to the Asset Management Team by providing administration and financial support to ensure the effective and efficient delivery of a range of property maintenance, investment and compliance work streams. These include responsive repairs, voids investment works, external maintenance contracts and other client property functions.
To support the delivery of a customer focused reactive maintenance property repairs service to trust tenants.
MAIN DUTIES AND RESPONSIBILITIES
Respond to all enquiries regarding repairs, giving general advice and assistance and ensuring an effective response to requests for repairs and maintenance services.
Respond promptly to emergency and urgent maintenance queries to safeguard customers and property.
Answer telephone calls/emails from contractors and help with any job queries and enquiries and maintain good customer relations
Ensure all works orders are completed and recorded accurately within agreed targets.
Regularly monitor all job costings and works, taking appropriate action to ensure that expenditure is within budget.
Oversee the invoice process, ensuring PO’s are raised and coded accurately and on time.
Provide support on disrepair cases
Provide data on a regular basis to assist in monitoring contractor’s performance and the customer experience.
Arrange meetings, take minutes and circulate agenda and monitor action plans.
Project a positive image by providing an excellent level of customer service to all customers, including managing complaints.
Work collaboratively with others across the business and with key stakeholders.
Provide administrative support for management of planned maintenance
programme and cyclical works.
Gather resident survey information via phone calls and paper based postal surveys.
To work flexibly with colleagues and ensure adequate departmental and office cover at all times.
To liaise with other departments, public, statutory and voluntary agencies, as required, to ensure the delivery of the repairs and maintenance service.
To provide excellent repairs and maintenance services to customers in accordance with the Association’s policies, procedures and service standards.