IT Service Operations 5275931
| Posting date: | 13 September 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 12 October 2025 |
| Location: | Bradford, West Yorkshire, BD1 1HX |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Bradford 5275931 |
Summary
What's involved with this role:
Job Title: IT Service Operations
Ref: Bradford 5275931
Pay rate: £12.21 per hour PAYE
Role length: Anticipated 1 - 2 months
The role:
We are looking for a professional to working in the Information Services team to deliver end user and infrastructure support that ensures that the department meets and exceeds agreed service levels to its customers.
You will develop innovative solutions to solve business problems and identify opportunities to drive efficiencies across the Council whilst delivering an excellent customer service.
Key responsibilities:
Where required by a line manager, implement, improve, maintain and support infrastructure and systems to meet and/or exceed agreed service levels
Where required by a line manager, deliver end user support to meet and/or exceed agreed service levels
Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core values
Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement
Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant
Collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation. Assist with the implementation of remedies and preventative measures
Maintain an understanding of advances in the relevant technology environment and be able to deliver expert advice while looking at ways that new technology can be implemented to deliver service improvements
Where required, supervise specialist external technical consultancy
Provide specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve service delivery
Manage the access to highly confidential, personal, financial, political and commercially sensitive information to ensure compliance with appropriate legislation
Responsible for assets, equipment and materials within the ICT service undertaking.
Deputise for the Senior ISP or line manager as required
What the client is looking for:
BTEC National Level qualification or equivalent
Established experience working in an ICT service operations environment
Apply in-depth knowledge of implementing and supporting appropriate technologies (ie.NetApp, Cisco, xSeries, Mitel, pSeries, VMware, Microsoft)
Knowledge of the ITIL framework and the ability to work within it
Able to successfully deliver end user and IT infrastructure support
Excellent communication and customer service skills
How to Apply:
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
1
Job Ref: Bradford 5275931
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.