Duty Manager (Customer Experience)
| Posting date: | 12 September 2025 |
|---|---|
| Salary: | £15,080 per year |
| Additional salary information: | £28,697.32 pro rata (Actual salary £15,080 per annum) |
| Hours: | Part time |
| Closing date: | 17 September 2025 |
| Location: | B1 2EP |
| Remote working: | On-site only |
| Company: | Birmingham Repertory Theatre |
| Job type: | Permanent |
| Job reference: |
Summary
The role leads the Customer Experience Team on shift and helps to ensure that the Visitor Experience is First Class and is reflective of the company's vision and values. As Duty Manager you will have overall responsibility for all building activities and will lead from the front in the event of an unexpected situation.
Our ideal candidate will have strong customer service skills, be able to maintain a calm and professional manner when under pressure, and confident in managing large groups. They must also be familiar with cash handling and reconciliation. A First Aid at Work qualification is required or must be obtained upon hiring.
Key personal attributes include a positive attitude, flexibility, reliability, and a commitment to excellence. Strong communication, teamwork, and decision-making skills are essential, along with high standards of appearance and punctuality. Candidates must be willing to work evenings and weekends, but the role will be fully flexible.
Terms & Conditions
Period of Work: This is a permanent contract.
Hours: 20 hours per week. Evening and weekend work will be required.
Pay: £28,697.32 pro rata (Actual salary £15,080 per annum)
Holidays: 25 days per year rising to 30 with service, plus bank holidays. The holiday year runs from 1 September to 31 August each year.
Working with us you would be able to access the following benefits:
Holiday entitlement of 5 weeks plus bank holidays (pro rata)
A day off for your birthday
Free-to-use employee assistance service
Staff ticket discount (when available)
Staff discount in The Rep food and drink outlets
25% Season Ticket discount on parking at Q-Parks
£5 day rates at Utilita Arena North and South Car Parks
Access to salary sacrifice schemes including Bike to Work scheme and Health Cash Plans
It's important to us that The Rep reflects the communities we serve and therefore we particularly welcome applicants from the global majority and D/deaf & disabled communities as these groups are not as well represented as we want them to be.
The Rep is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. As part of our safer recruitment practices, the suitability of all prospective employees and volunteers is thoroughly assessed.
Our ideal candidate will have strong customer service skills, be able to maintain a calm and professional manner when under pressure, and confident in managing large groups. They must also be familiar with cash handling and reconciliation. A First Aid at Work qualification is required or must be obtained upon hiring.
Key personal attributes include a positive attitude, flexibility, reliability, and a commitment to excellence. Strong communication, teamwork, and decision-making skills are essential, along with high standards of appearance and punctuality. Candidates must be willing to work evenings and weekends, but the role will be fully flexible.
Terms & Conditions
Period of Work: This is a permanent contract.
Hours: 20 hours per week. Evening and weekend work will be required.
Pay: £28,697.32 pro rata (Actual salary £15,080 per annum)
Holidays: 25 days per year rising to 30 with service, plus bank holidays. The holiday year runs from 1 September to 31 August each year.
Working with us you would be able to access the following benefits:
Holiday entitlement of 5 weeks plus bank holidays (pro rata)
A day off for your birthday
Free-to-use employee assistance service
Staff ticket discount (when available)
Staff discount in The Rep food and drink outlets
25% Season Ticket discount on parking at Q-Parks
£5 day rates at Utilita Arena North and South Car Parks
Access to salary sacrifice schemes including Bike to Work scheme and Health Cash Plans
It's important to us that The Rep reflects the communities we serve and therefore we particularly welcome applicants from the global majority and D/deaf & disabled communities as these groups are not as well represented as we want them to be.
The Rep is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. As part of our safer recruitment practices, the suitability of all prospective employees and volunteers is thoroughly assessed.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.