IT Support Engineer
| Posting date: | 12 September 2025 |
|---|---|
| Salary: | £28,880 per year |
| Hours: | Full time |
| Closing date: | 10 October 2025 |
| Location: | Glasgow City, G32 9AT |
| Company: | Real Life Options |
| Job type: | Permanent |
| Job reference: | ORG3708-LC1396066GlaISE |
Summary
IT Support Engineer
Glasgow, G32 9AT
up to £28,800 per annum depending on experience
Full-time
Would you like to make a real difference and deliver projects that will impact the lives of people with learning disabilities, autism and aged related needs?
Real Life Options are a not for profit charity with a personal-centred support approach helping and assisting people to live a fulfilled and are now looking to fill the role of ICT Support Engineer
As ICT Support Engineer you will be responsible for providing effective 1st line support to customers of the ICT department, assist in resolution of technical issues and in providing system administration activities. You will also be involved in supporting the implementation of new ICT related projects and systems including initiatives to develop ICT skills within the organisation.
The role will involve:
Embed the organisational values of Respect, Honesty, Responsibility and Achieving Excellence in everything you do.
Act as point of contact for all RLO Group employees for ICT related queries and issues within a country (Scotland or England)
Provide effective responses to ICT faults and enquiries
Escalate any issues quickly to more senior team members
Maintain accurate records of ICT assets
Provision of routine ICT reports
Assist in administering users of systems including Entra, RDS, M365 and company specific applications.
Fix faults relating to phone, mobile and computing hardware or set-up from new
Assist with Purchase of ad-hoc ICT equipment such as keyboards, phones, laptops
Work with external suppliers to provide effective ICT solutions and support
Work closely with Operations and Functional Teams to provide an effective ICT support service to agreed service level agreements
Assist with creation of training or communication video’s and upload onto appropriate social media or file sharing channels
Contribute to enhancement of employee ICT skills
Engage key stakeholders
Build effective relationships internally by working cross functionally and collaboratively.
Work with colleagues in other functions to ensure effective delivery of ICT services.
Grow and sustain quality systems
Contribute to ICT and System projects as required to ensure they are focused, timely and aligned to the project specification.
Be accountable for contribution to clearly defined team performance indicators.
Other Responsibilities
Adhere to organisational policies, procedures and work practices at all times.
Ensure diversity and equal opportunities are promoted in all aspects of your work.
To understand and comply with the responsibilities arising from the Health and Safety at Work legislation.
To respect and adhere to the policies of Confidentiality and Data Protection.
Participate in appropriate training and development activities.
Any other reasonable duties commensurate with the post.
Qualifications
ITIL desirable
Why Join Us?
✅ Up to 33 days holiday a year including bank holidays
✅ An contributory pension scheme – employer contribution 6%
✅ 3 x salary Life cover
✅ Health Cash Plan
✨ In addition to the above you also have access to the following great benefits:
✅ £10,000 Life cover
✅ A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
✅ A reward gateway with access to discounted goods and services
✅ Cycle to Work Scheme
✅ A financial wellbeing scheme
✅ Refer a Friend Incentive Bonus (terms and conditions apply)
Don’t miss out – Be Part of Something Bigger – Join a team driven by values, with a mission that matters
Apply today and start making a real impact!
We are keen to recruit someone with the right values and behaviours who can help us to ensure our workplace values are at the heart of everything we do these are:
Respect – Honesty – Responsibility – Excellence
If you can circle 6 or more of the skills below, then you could be the person we are looking for:
Honest - Good Communicator - Strong Values – Flexible - Passionate - Self Motivated - Reliable - Caring - Inclusive
Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders.
Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.
If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.
IND123
Glasgow, G32 9AT
up to £28,800 per annum depending on experience
Full-time
Would you like to make a real difference and deliver projects that will impact the lives of people with learning disabilities, autism and aged related needs?
Real Life Options are a not for profit charity with a personal-centred support approach helping and assisting people to live a fulfilled and are now looking to fill the role of ICT Support Engineer
As ICT Support Engineer you will be responsible for providing effective 1st line support to customers of the ICT department, assist in resolution of technical issues and in providing system administration activities. You will also be involved in supporting the implementation of new ICT related projects and systems including initiatives to develop ICT skills within the organisation.
The role will involve:
Embed the organisational values of Respect, Honesty, Responsibility and Achieving Excellence in everything you do.
Act as point of contact for all RLO Group employees for ICT related queries and issues within a country (Scotland or England)
Provide effective responses to ICT faults and enquiries
Escalate any issues quickly to more senior team members
Maintain accurate records of ICT assets
Provision of routine ICT reports
Assist in administering users of systems including Entra, RDS, M365 and company specific applications.
Fix faults relating to phone, mobile and computing hardware or set-up from new
Assist with Purchase of ad-hoc ICT equipment such as keyboards, phones, laptops
Work with external suppliers to provide effective ICT solutions and support
Work closely with Operations and Functional Teams to provide an effective ICT support service to agreed service level agreements
Assist with creation of training or communication video’s and upload onto appropriate social media or file sharing channels
Contribute to enhancement of employee ICT skills
Engage key stakeholders
Build effective relationships internally by working cross functionally and collaboratively.
Work with colleagues in other functions to ensure effective delivery of ICT services.
Grow and sustain quality systems
Contribute to ICT and System projects as required to ensure they are focused, timely and aligned to the project specification.
Be accountable for contribution to clearly defined team performance indicators.
Other Responsibilities
Adhere to organisational policies, procedures and work practices at all times.
Ensure diversity and equal opportunities are promoted in all aspects of your work.
To understand and comply with the responsibilities arising from the Health and Safety at Work legislation.
To respect and adhere to the policies of Confidentiality and Data Protection.
Participate in appropriate training and development activities.
Any other reasonable duties commensurate with the post.
Qualifications
ITIL desirable
Why Join Us?
✅ Up to 33 days holiday a year including bank holidays
✅ An contributory pension scheme – employer contribution 6%
✅ 3 x salary Life cover
✅ Health Cash Plan
✨ In addition to the above you also have access to the following great benefits:
✅ £10,000 Life cover
✅ A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
✅ A reward gateway with access to discounted goods and services
✅ Cycle to Work Scheme
✅ A financial wellbeing scheme
✅ Refer a Friend Incentive Bonus (terms and conditions apply)
Don’t miss out – Be Part of Something Bigger – Join a team driven by values, with a mission that matters
Apply today and start making a real impact!
We are keen to recruit someone with the right values and behaviours who can help us to ensure our workplace values are at the heart of everything we do these are:
Respect – Honesty – Responsibility – Excellence
If you can circle 6 or more of the skills below, then you could be the person we are looking for:
Honest - Good Communicator - Strong Values – Flexible - Passionate - Self Motivated - Reliable - Caring - Inclusive
Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders.
Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.
If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.
IND123
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.