Neighbourhood Officer
| Posting date: | 12 September 2025 |
|---|---|
| Salary: | £19.8 to £22.0 per hour |
| Additional salary information: | £19.80 - £22ph |
| Hours: | Full time |
| Closing date: | 19 September 2025 |
| Location: | St. Helens, Merseyside, WA10 1UF |
| Company: | Hays Specialist Recruitment |
| Job type: | Temporary |
| Job reference: | 4723855_1757669918 |
Summary
We're looking to recruit a Neighbourhood Officer in St Helens for a minimum of 3 months, where you will act as the key point of contact for customers, responsible for managing your own portfolio of properties and delivering high-quality, customer-focused housing and tenancy management services.
You will work closely with tenants, stakeholders and internal teams to ensure neighbourhoods remain safe, well-maintained and vibrant places to live.
Key responsibilities:
- Manage property and tenancy-related issues including rent arrears, anti-social behaviour, tenancy breaches and estate inspections
- Carry out visits such as new tenancy signups, tenancy audits, exchange inspections and eviction support
- Serve notices and take appropriate action regarding reports of ASB and other tenancy breaches
- Promote safeguarding, equality and health & safety across all activities
- Work collaboratively with stakeholders and external agencies to support tenancy sustainment and independent living
- Represent the group at meetings, promoting positive tenant engagement and neighbourhood improvement initiatives
- Monitor neighbourhood data to target resources effectively and reduce business risks
What you'll need to succeed:
- Proven experience in a housing and tenancy management role within social housing, including dealing with anti-social behaviour cases
- Strong understanding of tenancy law, housing policies and safeguarding
- Experience of working with vulnerable individuals and multi-agency teams
- Strong organisational skills and the ability to manage a varied workload
- Driving licence with access to own vehicle and valid business insurance
What you'll get in return:
- Competitive hourly rates
- Hybrid working
- Option to be paid PAYE or Umbrella
- Mileage reimbursement
- Temp to perm opportunities
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk