Purchase to Pay Operations Manager
| Posting date: | 11 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £70000-85000 per annum |
| Hours: | Full time |
| Closing date: | 25 September 2025 |
| Location: | Hook, RG27 9UY |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 304540-43646935 |
Summary
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
Purchase to Pay Operations Manager Hybrid: Attached to Hook, RG27 9UY Full Time, Permanent Band 2 / £70,000-£85,000 (dependent on experience)
Here at Serco, we’re looking for a Purchase to Pay (P2P) Operations Manager who truly understands P2P operations
- someone who can lead and inspire both onshore and offshore teams, manage complex service delivery through a BPO partner, and drive continuous improvement across a global landscape.
This is not just an operations role
- it’s a people leadership role. You’ll need strong people management skills, with the ability to support and motivate teams across multiple regions and time zones. You’ll be working with a wide variety of stakeholders, so excellent communication, emotional intelligence, and relationship-building skills are essential. Whether it's guiding your direct reports, influencing a BPO partner, or collaborating across procurement and finance teams, you’ll bring a calm, credible, and approachable leadership style.
This role is a critical part of our MyFinance Shared Services team, overseeing end-to-end P2P operations across the UK, Europe, Middle East, and ASPAC.
As part of this you’ll:
· Lead day-to-day P2P operations delivered by both internal teams and an offshore BPO provider
· Act as the onshore escalation point for operational issues, ensuring timely and effective resolution
· Manage and develop three direct reports: P2P Manager, Pcard Manager, and Buying Support Team Leader
· Oversee Pcard processes including card administration, compliance, and reporting
· Drive standardisation and continuous improvement of P2P processes across all supported regions
· Monitor BPO performance against SLAs and KPIs, holding them accountable and enabling success
· Ensure strong financial controls and audit readiness, including year-end support and internal audit actions
· Collaborate with Procurement, Finance Business Partners, and the P2P Projects team on change initiatives, acquisitions, and system implementations
· Champion training, documentation, and adherence to global standards, while balancing regional differences
· Lead with integrity, building trust and collaboration across a wide stakeholder group, both internally and externally
What you’ll need to do the role:
· Deep P2P operational experience, ideally gained in a global shared services environment
· Strong working knowledge of SAP (must understand the full P2P landscape in SAP)
· Proven experience managing offshore BPO partnerships
· A pragmatic, hands-on mindset
- comfortable stepping in when needed, not just delegating· A track record of leading high-performing teams and managing across different geographies
· Exceptional people skills
- credible, approachable, and able to influence stakeholders at all levels· A continuous improvement mindset
- always looking for ways to make processes better· Experience navigating complexity and driving change in a pressured and fluid environment
Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:
- Company car / £4200 cash alternative
- Private healthcare
- Bonus scheme of 10% on target and 20% exceeding targets
- Flexible working considered
- Pension – 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
Purchase to Pay Operations Manager Hybrid: Attached to Hook, RG27 9UY Full Time, Permanent Band 2 / £70,000-£85,000 (dependent on experience)
Here at Serco, we’re looking for a Purchase to Pay (P2P) Operations Manager who truly understands P2P operations
- someone who can lead and inspire both onshore and offshore teams, manage complex service delivery through a BPO partner, and drive continuous improvement across a global landscape.
This is not just an operations role
- it’s a people leadership role. You’ll need strong people management skills, with the ability to support and motivate teams across multiple regions and time zones. You’ll be working with a wide variety of stakeholders, so excellent communication, emotional intelligence, and relationship-building skills are essential. Whether it's guiding your direct reports, influencing a BPO partner, or collaborating across procurement and finance teams, you’ll bring a calm, credible, and approachable leadership style.
This role is a critical part of our MyFinance Shared Services team, overseeing end-to-end P2P operations across the UK, Europe, Middle East, and ASPAC.
As part of this you’ll:
· Lead day-to-day P2P operations delivered by both internal teams and an offshore BPO provider
· Act as the onshore escalation point for operational issues, ensuring timely and effective resolution
· Manage and develop three direct reports: P2P Manager, Pcard Manager, and Buying Support Team Leader
· Oversee Pcard processes including card administration, compliance, and reporting
· Drive standardisation and continuous improvement of P2P processes across all supported regions
· Monitor BPO performance against SLAs and KPIs, holding them accountable and enabling success
· Ensure strong financial controls and audit readiness, including year-end support and internal audit actions
· Collaborate with Procurement, Finance Business Partners, and the P2P Projects team on change initiatives, acquisitions, and system implementations
· Champion training, documentation, and adherence to global standards, while balancing regional differences
· Lead with integrity, building trust and collaboration across a wide stakeholder group, both internally and externally
What you’ll need to do the role:
· Deep P2P operational experience, ideally gained in a global shared services environment
· Strong working knowledge of SAP (must understand the full P2P landscape in SAP)
· Proven experience managing offshore BPO partnerships
· A pragmatic, hands-on mindset
- comfortable stepping in when needed, not just delegating· A track record of leading high-performing teams and managing across different geographies
· Exceptional people skills
- credible, approachable, and able to influence stakeholders at all levels· A continuous improvement mindset
- always looking for ways to make processes better· Experience navigating complexity and driving change in a pressured and fluid environment
Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:
- Company car / £4200 cash alternative
- Private healthcare
- Bonus scheme of 10% on target and 20% exceeding targets
- Flexible working considered
- Pension – 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.