Service Advisor
| Posting date: | 11 September 2025 |
|---|---|
| Salary: | £28,000 to £30,000 per year |
| Hours: | Full time |
| Closing date: | 09 October 2025 |
| Location: | Northamptonshire, NN18 8ET |
| Company: | BCA Group |
| Job type: | Permanent |
| Job reference: | ORG3669-JM1395192CorSA |
Summary
Location: Corby (Hybrid)
Salary: £28k-£30k Per annum
Work Pattern: Monday to Friday 08:00 - 17:00
We're cinch. Our mission is simple – remove the faff from buying and owning cars, giving customers more choice, with more ease. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.
We’re a customer-first business with huge ambition. Already the UK’s largest online used car retailer, we’re expanding our customer offering with an exciting roadmap of online and physical retail solutions.
For customers who want to try before they buy, cinch Stores offer a faff-free environment to test drive, buy and drive away a cinch car on the same day.
Visitors to our stores can also choose from over 7,000 cars available on our website and app - the same choice as customers browsing and buying online from home. Customers can have their car delivered to their home, or pick it up from a local collection centre or in-store.
Oh, and did we mention that all our cars come with a 14-day money back guarantee and a free 90-day warranty?
cinch is part of the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace.
That means we’re part of a family including WeBuyAnyCar.com, BCA and Marshall Motor Group. We like to keep good company.
Role Overview
As a Service Advisor in our Mobile Repair Network, you’ll be the first point of contact for customers experiencing warranty-related issues with their used cars. You’ll use your technical knowledge and communication skills to diagnose low-level issues over the phone, book mobile repair appointments, and manage escalated or sensitive customer cases with empathy and professionalism.
Key Responsibilities
Customer Interaction & Diagnosis
- Handle inbound and outbound calls with customers reporting vehicle issues
- Use structured questioning and technical knowledge to diagnose low-level faults remotely.
- Clearly explain next steps and manage customer expectations.
Booking & Coordination
- Schedule mobile repair appointments based on technician availability and customer location.
- Liaise with the Mobile Repair Team to ensure smooth handover of job details.
- Maintain accurate records of all customer interactions and diagnostics.
Escalation Handling
- Manage upset or dissatisfied customers with empathy and professionalism.
- Escalate complex or unresolved issues to the Back of House Team Leader or relevant department.
- Follow up on escalated cases to ensure resolution and customer satisfaction.
Quality & Compliance
- Ensure all calls meet cinch’s quality standards and service protocols.
- Contribute to continuous improvement by sharing insights and feedback from customer interactions.
Skills & Experience
· Experience in a service advisor or customer-facing automotive role (essential).
· Basic technical knowledge of vehicle systems and diagnostics.
· Strong communication and problem-solving skills.
· Ability to remain calm and professional under pressure.
· Organised, detail-oriented, and confident using booking systems.
· A customer-first mindset with a passion for delivering excellent service.
Why cinch
Access to Constellation Hub offering discounts, cash-back and top-up cards
Opportunities to win tickets to cinch sponsored sport and music events
Company Pension Scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
Training courses and apprenticeships available
Free flu vaccinations
If you're looking for a career path that has great teamwork, training, rewards, long-term scope and is going places - apply now!
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven't heard from us in two weeks please assume you have been unsuccessful.
INDLP
.
Salary: £28k-£30k Per annum
Work Pattern: Monday to Friday 08:00 - 17:00
We're cinch. Our mission is simple – remove the faff from buying and owning cars, giving customers more choice, with more ease. We’re putting drivers first and we’ve ripped up the rule book to make sure that happens.
We’re a customer-first business with huge ambition. Already the UK’s largest online used car retailer, we’re expanding our customer offering with an exciting roadmap of online and physical retail solutions.
For customers who want to try before they buy, cinch Stores offer a faff-free environment to test drive, buy and drive away a cinch car on the same day.
Visitors to our stores can also choose from over 7,000 cars available on our website and app - the same choice as customers browsing and buying online from home. Customers can have their car delivered to their home, or pick it up from a local collection centre or in-store.
Oh, and did we mention that all our cars come with a 14-day money back guarantee and a free 90-day warranty?
cinch is part of the Constellation Automotive Group, the UK and Europe’s largest market-leading integrated digital car marketplace.
That means we’re part of a family including WeBuyAnyCar.com, BCA and Marshall Motor Group. We like to keep good company.
Role Overview
As a Service Advisor in our Mobile Repair Network, you’ll be the first point of contact for customers experiencing warranty-related issues with their used cars. You’ll use your technical knowledge and communication skills to diagnose low-level issues over the phone, book mobile repair appointments, and manage escalated or sensitive customer cases with empathy and professionalism.
Key Responsibilities
Customer Interaction & Diagnosis
- Handle inbound and outbound calls with customers reporting vehicle issues
- Use structured questioning and technical knowledge to diagnose low-level faults remotely.
- Clearly explain next steps and manage customer expectations.
Booking & Coordination
- Schedule mobile repair appointments based on technician availability and customer location.
- Liaise with the Mobile Repair Team to ensure smooth handover of job details.
- Maintain accurate records of all customer interactions and diagnostics.
Escalation Handling
- Manage upset or dissatisfied customers with empathy and professionalism.
- Escalate complex or unresolved issues to the Back of House Team Leader or relevant department.
- Follow up on escalated cases to ensure resolution and customer satisfaction.
Quality & Compliance
- Ensure all calls meet cinch’s quality standards and service protocols.
- Contribute to continuous improvement by sharing insights and feedback from customer interactions.
Skills & Experience
· Experience in a service advisor or customer-facing automotive role (essential).
· Basic technical knowledge of vehicle systems and diagnostics.
· Strong communication and problem-solving skills.
· Ability to remain calm and professional under pressure.
· Organised, detail-oriented, and confident using booking systems.
· A customer-first mindset with a passion for delivering excellent service.
Why cinch
Access to Constellation Hub offering discounts, cash-back and top-up cards
Opportunities to win tickets to cinch sponsored sport and music events
Company Pension Scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
Training courses and apprenticeships available
Free flu vaccinations
If you're looking for a career path that has great teamwork, training, rewards, long-term scope and is going places - apply now!
We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Thank you for your interest in working for us. Unfortunately, due to the volume of responses we cannot reply to every applicant, if you haven't heard from us in two weeks please assume you have been unsuccessful.
INDLP
.