Customer Advice and Support Advisor - Hawick Contact Centre - SBO09371
| Posting date: | 11 September 2025 |
|---|---|
| Salary: | £26,004.58 to £28,139.83 per year |
| Hours: | Full time |
| Closing date: | 25 September 2025 |
| Location: | Hawick, TD9 9EE |
| Remote working: | On-site only |
| Company: | Scottish Borders Council |
| Job type: | Temporary |
| Job reference: | SBO09371 |
Summary
Job Details
Grade: 5A
Salary: £26004.58 - £28,139.83 per annum
Hours: 35 hours per week
Contract Duration: Temporary until 31/03/2026 or earlier return of the post holder
Interviews will be held 7th, 8th or 9th October 2025
Role Purpose
We have an exciting opportunity for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at the Hawick Contact Centre. The post is a full time Temporary Contract to 31/03/2026. You will provide advice and support to customers via telephone, email, live chat and face to face on a wide range of council services while delivering exceptional customer service. This role will suit you if you are a people person and a fast learner with excellent IT and customer service skills.
Essential
At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.
Informal Enquiries
Informal enquiries may be made to Janet Mitchell at Janet.Mitchell@scotborders.gov.uk.
Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.