IT Systems Engineer / 2nd Line & 3rd Line Support Technician
| Posting date: | 11 September 2025 |
|---|---|
| Salary: | £46,161 to £49,337 per year |
| Additional salary information: | + Benefits |
| Hours: | Full time |
| Closing date: | 11 October 2025 |
| Location: | Aberdeen, Aberdeenshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | AWD online |
| Job type: | Permanent |
| Job reference: | AWDO-P13851 |
Summary
IT Systems Engineer / 2nd Line & 3rd Line Support Technician with experience planning and implementing Desktop Builds, Group Policy Deployments, Virtualised Servers and supporting Windows and Linux environments and the general IT infrastructure is required for an innovative and modern university based in Garthdee, Aberdeen, Scotland
This job is officially known in the University as a Systems Engineer
SALARY: £46,161 - £49,337 per annum + Benefits (see below)
(The advertised salary includes a market supplement of £10,553 per annum pro-rata, which is reviewed biennially)
LOCATION: Garthdee, Aberdeen / Hybrid working
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week
JOB OVERVIEW
We have a fantastic new job opportunity for an IT Systems Engineer / 2nd Line & 3rd Line Support Technician (officially known in the University as a Systems Engineer) with experience planning and implementing Desktop Builds, Group Policy Deployments, Virtualised Servers and supporting Windows and Linux environments and the general IT infrastructure.
Working as an IT Systems Engineer / 2nd Line & 3rd Line Support Technician you will have experience at a technical level in the development, deployment, support and maintenance of IT infrastructure components such as servers, storage, virtualisation, desktop systems, identity management, security etc.
As an IT Systems Engineer / 2nd Line & 3rd Line Support Technician you will be part of the team responsible for the design, development and support of the university’s campus-wide IT infrastructure and an ambitious plan to develop and innovate its IT infrastructure and invest in the development of its staff to best support modern learning environments and research programmes.
DUTIES
Your duties as an IT Systems Engineer / 2nd Line & 3rd Line Support Technician will include:
• Technical planning and implementation of End User Computing activities such as desktop builds and group policy deployments
• Develop and support Windows and Linux Servers on associated hardware
• Develop and support Virtualised Servers (e.g. using VMware or Nutanix)
• Configure and deploy Applications (e.g. using System Center Configuration Manger, Citrix, Intune, JAMF) and provide third line support where required
• VDI development and support
• Develop and manage the universities Identity Management Systems
• Administer, maintain and support M365 services, providing and implementing recommendations for change
• SAN management and development
• Develop and support Windows 10/11 and macOS systems and associated applications, e.g. Office 365, Adobe CC Suite, Engineering Applications etc
• Ensure that all relevant support documentation is maintained to reflect changes and additions to the University’s infrastructure
• Adhere and contribute to change control processes
• Adhere to project development standards
• Ensure work is delivered in accordance with current IT security and quality standards and procedures
• Act as a mentor to colleagues developing their technical skills and understanding of the universities IT systems and standards
CANDIDATE REQUIREMENTS
ESSENTIAL
• Educated to Degree Level. For exceptional candidates, significant working experience and a demonstrable track record will be accepted as an alternative
• An understanding of current developments and trends in IT
• Awareness of ITIL service delivery and support processes
Experience with:
• Experience of working within structured projects
• Third line support, troubleshooting and resolving major incidents
• Experience of AD and EntraID design and maintenance
• Server and desktop deployment including virtualisation, configuration, installation and upgrades
• Performance management, capacity monitoring & optimisation, security management
• Endpoint and Mobile Device Management e.g. Intune and JAMF
• Application virtualisation
• Systems management, preferably SCCM
• Desktop OS preferably Windows 10 and above, and macOS
• Windows Server 2012R2 and above
• Microsoft and Office 365
• Exchange 2019
• Redhat Linux
• SAN management
DESIRABLE
• Qualifications and Professional Memberships
• Professional Qualifications/Certification i.e. Microsoft, Linux, VMware, Nutanix or Citrix
Knowledge and experience of:
• Familiar with High-Performance Computing technologies
• Awareness of configuration management
• Familiar with business continuity planning
• Providing IT infrastructure support in an environment servicing 500+ users
• Supervisory experience of junior staff at a technical level
• Working in a higher education environment
• Experience of a wide range of Linux distributions
• Experience of Citrix XenDesktop 7
• Experience of cloud hosting platforms
• Experience of maintaining LAMP environments
• Virtual Learning Environment (VLE) such as Moodle
• Network infrastructure and technologies
BENEFITS
• A generous pension scheme
• 46 days annual leave (including statutory days)
• An onsite nursery and sports centre
• A range of voluntary health and travel benefits
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13851
Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Garthdee, Aberdeen. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
awd online | http://www.awdo.co.uk
AWD-IN-SPJ
This job is officially known in the University as a Systems Engineer
SALARY: £46,161 - £49,337 per annum + Benefits (see below)
(The advertised salary includes a market supplement of £10,553 per annum pro-rata, which is reviewed biennially)
LOCATION: Garthdee, Aberdeen / Hybrid working
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week
JOB OVERVIEW
We have a fantastic new job opportunity for an IT Systems Engineer / 2nd Line & 3rd Line Support Technician (officially known in the University as a Systems Engineer) with experience planning and implementing Desktop Builds, Group Policy Deployments, Virtualised Servers and supporting Windows and Linux environments and the general IT infrastructure.
Working as an IT Systems Engineer / 2nd Line & 3rd Line Support Technician you will have experience at a technical level in the development, deployment, support and maintenance of IT infrastructure components such as servers, storage, virtualisation, desktop systems, identity management, security etc.
As an IT Systems Engineer / 2nd Line & 3rd Line Support Technician you will be part of the team responsible for the design, development and support of the university’s campus-wide IT infrastructure and an ambitious plan to develop and innovate its IT infrastructure and invest in the development of its staff to best support modern learning environments and research programmes.
DUTIES
Your duties as an IT Systems Engineer / 2nd Line & 3rd Line Support Technician will include:
• Technical planning and implementation of End User Computing activities such as desktop builds and group policy deployments
• Develop and support Windows and Linux Servers on associated hardware
• Develop and support Virtualised Servers (e.g. using VMware or Nutanix)
• Configure and deploy Applications (e.g. using System Center Configuration Manger, Citrix, Intune, JAMF) and provide third line support where required
• VDI development and support
• Develop and manage the universities Identity Management Systems
• Administer, maintain and support M365 services, providing and implementing recommendations for change
• SAN management and development
• Develop and support Windows 10/11 and macOS systems and associated applications, e.g. Office 365, Adobe CC Suite, Engineering Applications etc
• Ensure that all relevant support documentation is maintained to reflect changes and additions to the University’s infrastructure
• Adhere and contribute to change control processes
• Adhere to project development standards
• Ensure work is delivered in accordance with current IT security and quality standards and procedures
• Act as a mentor to colleagues developing their technical skills and understanding of the universities IT systems and standards
CANDIDATE REQUIREMENTS
ESSENTIAL
• Educated to Degree Level. For exceptional candidates, significant working experience and a demonstrable track record will be accepted as an alternative
• An understanding of current developments and trends in IT
• Awareness of ITIL service delivery and support processes
Experience with:
• Experience of working within structured projects
• Third line support, troubleshooting and resolving major incidents
• Experience of AD and EntraID design and maintenance
• Server and desktop deployment including virtualisation, configuration, installation and upgrades
• Performance management, capacity monitoring & optimisation, security management
• Endpoint and Mobile Device Management e.g. Intune and JAMF
• Application virtualisation
• Systems management, preferably SCCM
• Desktop OS preferably Windows 10 and above, and macOS
• Windows Server 2012R2 and above
• Microsoft and Office 365
• Exchange 2019
• Redhat Linux
• SAN management
DESIRABLE
• Qualifications and Professional Memberships
• Professional Qualifications/Certification i.e. Microsoft, Linux, VMware, Nutanix or Citrix
Knowledge and experience of:
• Familiar with High-Performance Computing technologies
• Awareness of configuration management
• Familiar with business continuity planning
• Providing IT infrastructure support in an environment servicing 500+ users
• Supervisory experience of junior staff at a technical level
• Working in a higher education environment
• Experience of a wide range of Linux distributions
• Experience of Citrix XenDesktop 7
• Experience of cloud hosting platforms
• Experience of maintaining LAMP environments
• Virtual Learning Environment (VLE) such as Moodle
• Network infrastructure and technologies
BENEFITS
• A generous pension scheme
• 46 days annual leave (including statutory days)
• An onsite nursery and sports centre
• A range of voluntary health and travel benefits
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13851
Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Garthdee, Aberdeen. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
awd online | http://www.awdo.co.uk
AWD-IN-SPJ