Resident Services Assistant
| Posting date: | 11 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,000 - £31,000 + a 10% Bonus |
| Hours: | Full time |
| Closing date: | 11 October 2025 |
| Location: | Cardiff |
| Company: | urbanbubble |
| Job type: | Permanent |
| Job reference: | 3219 |
Summary
Role overview
The Resident Assistant plays a key role in our community, from first point of contact through to complete departure administering
all tenancies. You'll ensure that all resident files are compliant, deliver the best customer service to existing residents and
new prospects and assist with events and any queries from residents throughout their tenancy with urbanbubble.
Please note, the role is primarily working 40 hours (5 days over 7 Mon - Sun 8am - 8pm).
What do we offer?
* We offer amazing benefits such as a basic salary of up to £31,000 and 10% bonus, enhanced family leave policies, cycle to work
scheme, season ticket loan, enhanced sick pay, and much much more.
* We also offer enhanced annual leave, including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do?
* Daily management of leads/prospects from internal management system via phone, email.
* Booking and conducting viewings onsite and virtually.
* Closing deals to achieve lettings target and processing applications.
* Obtaining all required references prior to accepting a tenancy.
* Working with the Finance team to ensure that move in monies and deposits have cleared in advance of the tenancy start date.
* Drafting tenancy documents.
* Mid-term inspections of the apartments are required, creating a report and where there is a maintenance issue or something
findings which need attention actioning this promptly.
* Promptly following up all correspondence relating to contract extensions.
* Negotiating rental increases in line with market rent.
* Arranging check in/check outs.
* Assist with the arranging of engagement events for residents.
* Cover the Front of House team when required.
What are we looking for?
* Excellent Customer Service and dealing with difficult situations face to face.
* Property/ Lettings experience.
* Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases
or booking systems (Training however will be provided).
* Propertymark Level 4 Residential Letting & Property Management - England and Wales (desirable)
* Able to speak Welsh (desirable)
* Rent Smart Wales qualified (desirable) - please note, if you are not Rent Smart Wales qualified, we would still love to hear
from you... If you are successful, we'll support you through this qualification within your first 3 months with us!
We’re not your usual property company. We’re the North West’s leading property managing agent.
At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential. So, what do you say – interested?
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during
the recruitment process.
urbanbubble requires people who are professional, hardworking, innovative, passionate; who are effective in their roles and who
truly engage with the customer.
INDMED
The Resident Assistant plays a key role in our community, from first point of contact through to complete departure administering
all tenancies. You'll ensure that all resident files are compliant, deliver the best customer service to existing residents and
new prospects and assist with events and any queries from residents throughout their tenancy with urbanbubble.
Please note, the role is primarily working 40 hours (5 days over 7 Mon - Sun 8am - 8pm).
What do we offer?
* We offer amazing benefits such as a basic salary of up to £31,000 and 10% bonus, enhanced family leave policies, cycle to work
scheme, season ticket loan, enhanced sick pay, and much much more.
* We also offer enhanced annual leave, including your birthday day off and a day off when you buy your house - we believe that
you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
What will you do?
* Daily management of leads/prospects from internal management system via phone, email.
* Booking and conducting viewings onsite and virtually.
* Closing deals to achieve lettings target and processing applications.
* Obtaining all required references prior to accepting a tenancy.
* Working with the Finance team to ensure that move in monies and deposits have cleared in advance of the tenancy start date.
* Drafting tenancy documents.
* Mid-term inspections of the apartments are required, creating a report and where there is a maintenance issue or something
findings which need attention actioning this promptly.
* Promptly following up all correspondence relating to contract extensions.
* Negotiating rental increases in line with market rent.
* Arranging check in/check outs.
* Assist with the arranging of engagement events for residents.
* Cover the Front of House team when required.
What are we looking for?
* Excellent Customer Service and dealing with difficult situations face to face.
* Property/ Lettings experience.
* Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases
or booking systems (Training however will be provided).
* Propertymark Level 4 Residential Letting & Property Management - England and Wales (desirable)
* Able to speak Welsh (desirable)
* Rent Smart Wales qualified (desirable) - please note, if you are not Rent Smart Wales qualified, we would still love to hear
from you... If you are successful, we'll support you through this qualification within your first 3 months with us!
We’re not your usual property company. We’re the North West’s leading property managing agent.
At urbanbubble, we’re redefining the way properties are run through community building, customer care, and innovation. Thanks to
our team, that delivers outstanding customer experiences, we’re proud to serve 14,000 residents and growing. We’re looking for
bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst
unleashing your true potential. So, what do you say – interested?
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during
the recruitment process.
urbanbubble requires people who are professional, hardworking, innovative, passionate; who are effective in their roles and who
truly engage with the customer.
INDMED