Student Services Hub Team Lead
| Posting date: | 11 September 2025 |
|---|---|
| Salary: | £35,608 to £38,784 per year |
| Hours: | Full time |
| Closing date: | 28 September 2025 |
| Location: | Plymouth, South West England |
| Remote working: | On-site only |
| Company: | University of Plymouth |
| Job type: | Temporary |
| Job reference: | B0870 |
Summary
About the role
This is an exciting opportunity to join a progressive, student-centred University in a beautiful location, where you can truly make a difference. The University of Plymouth offers excellent career development and progression, alongside a strong commitment to placing students at the heart of everything we do.
Over the past six years, Student Services has reshaped how we deliver support and advice. At the centre of this is the Student Hub - a welcoming first point of contact for a wide range of enquiries, including finance, international student support wellbeing, disability support, student conduct and learning development.
Working under the direction of the Student Services Hub Manager, the Hub Team Lead will oversee the daily operation of the Hub Advisors. You will ensure the service remains student-focused, efficient and effective, leading a team that manages high volumes of enquiries across multiple channels. Your role will be to motivate and support staff, maintaining excellent customer service standards and ensuring students feel supported and valued.
We are seeking a confident, organised and adaptable individual with proven experience managing in a busy customer service environment. You will bring strong communication skills and the ability to inspire and develop a team, combining operational oversight with a passion for delivering a positive student experience.
This is a varied role where no two days are the same. You will need to be comfortable prioritising and problem-solving under pressure, while keeping student wellbeing and success at the forefront of your work.
For an informal discussion about the role, please contact Maria Rogers (Student Services Hub Manager) on 01752 584518 or maria.rogers@plymouth.ac.uk.
Please ensure your supporting statement demonstrates how you meet the essential criteria outlined in the job description.
This is a full-time postion working 37 hours per week on a fixed-term basis to cover a period of maternity leave anticipated to be 12 months. The role is also available as a secondment opportunity for current University of Plymouth staff, in which case permission must be sought from your line manager prior to application. Please note that remote working is not available for this post, which is based on campus within the Student Hub.
Flexible working arrangements, including job share, will be considered.
Due to the nature of the role, unfortunately we are unable to accommodate working from home.
For more information about the job and the person specification, please refer to the job description.
Application Process
Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, and experience elements of the job description in your supporting statement.
Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.
Interviews are expected to take place week commencing Monday 13 October 2025.
Our Offer
A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.
When joining us, you will receive:
• Generous annual leave: 25* Days Annual Leave (pro rata if part-time) plus Bank Holidays* & Closure Days*
• Generous pension scheme
• Cycle to Work & Electric Car Scheme
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery
*Pro rata if part-time
A summary of our comprehensive benefits can be viewed here.
Additional Information
The University of Plymouth is an inclusive community where everyone is welcomed regardless of their background. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter, please visit our Equality, Diversity and Inclusion webpages.
This is an exciting opportunity to join a progressive, student-centred University in a beautiful location, where you can truly make a difference. The University of Plymouth offers excellent career development and progression, alongside a strong commitment to placing students at the heart of everything we do.
Over the past six years, Student Services has reshaped how we deliver support and advice. At the centre of this is the Student Hub - a welcoming first point of contact for a wide range of enquiries, including finance, international student support wellbeing, disability support, student conduct and learning development.
Working under the direction of the Student Services Hub Manager, the Hub Team Lead will oversee the daily operation of the Hub Advisors. You will ensure the service remains student-focused, efficient and effective, leading a team that manages high volumes of enquiries across multiple channels. Your role will be to motivate and support staff, maintaining excellent customer service standards and ensuring students feel supported and valued.
We are seeking a confident, organised and adaptable individual with proven experience managing in a busy customer service environment. You will bring strong communication skills and the ability to inspire and develop a team, combining operational oversight with a passion for delivering a positive student experience.
This is a varied role where no two days are the same. You will need to be comfortable prioritising and problem-solving under pressure, while keeping student wellbeing and success at the forefront of your work.
For an informal discussion about the role, please contact Maria Rogers (Student Services Hub Manager) on 01752 584518 or maria.rogers@plymouth.ac.uk.
Please ensure your supporting statement demonstrates how you meet the essential criteria outlined in the job description.
This is a full-time postion working 37 hours per week on a fixed-term basis to cover a period of maternity leave anticipated to be 12 months. The role is also available as a secondment opportunity for current University of Plymouth staff, in which case permission must be sought from your line manager prior to application. Please note that remote working is not available for this post, which is based on campus within the Student Hub.
Flexible working arrangements, including job share, will be considered.
Due to the nature of the role, unfortunately we are unable to accommodate working from home.
For more information about the job and the person specification, please refer to the job description.
Application Process
Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, and experience elements of the job description in your supporting statement.
Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.
Interviews are expected to take place week commencing Monday 13 October 2025.
Our Offer
A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.
When joining us, you will receive:
• Generous annual leave: 25* Days Annual Leave (pro rata if part-time) plus Bank Holidays* & Closure Days*
• Generous pension scheme
• Cycle to Work & Electric Car Scheme
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery
*Pro rata if part-time
A summary of our comprehensive benefits can be viewed here.
Additional Information
The University of Plymouth is an inclusive community where everyone is welcomed regardless of their background. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter, please visit our Equality, Diversity and Inclusion webpages.