Branch Manager - Leek
| Posting date: | 11 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 02 October 2025 |
| Location: | Leek, Staffordshire, ST13 6HW |
| Remote working: | On-site only |
| Company: | The Co-operative Bank |
| Job type: | Permanent |
| Job reference: | 031062_1757581368 |
Summary
Branch Manager - Leek
Salary - up to £36,000
Working Hours - 35 - Monday to Friday 8:30am - 4pm and 8:30 - 12:30 Saturdays
Closing Date - 17th September 2025
Want to change the world? Choose a career that makes a difference
At The Co-operative Bank we're proud to be different. We're proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do. Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don't just help people with their money, but help people fight for justice and the causes they care about.
We put people at the heart of every decision we make and there's never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations. Join us and help us continue to make progress in environmental and societal change, all with the UK's original ethical bank.
The role:
As a Branch Manager, you will lead, coach and develop a team to provide consistently outstanding customer experience, commercial and colleague results, whilst maintaining all quality, risk and regulatory requirements and delivering across the Network Scorecard.
Key Accountabilities:
* Overseeing the day to day operations of the branch
* Inspiring, leading and coaching branch colleagues to deliver excellent results.
* Meeting with customers and resolving their problems or complaints as and when necessary
* Creating a strong team culture demonstrating the skills, values and behaviours needed to inspire customers to buy from us, stay with us and recommend us to others
* Creating value for customers and the business by managing branch activity against the Network Scorecard, taking appropriate action to address performance gaps where necessary
* Managing, organising, controlling and monitoring the activities of the branch team to optimise resources and deal effectively with conflicting operational, customer and regulatory needs
* Developing strategies and operational logistics for the success of the bank.
* Building and developing local community and business links both geographically, with the wider community and Group in order to promote the business and meet their needs
* Maintaining an up-to-date knowledge of our strategy and local high street competitors including competitor strategies
* Managing colleague resource with next best activity to support the varied channel's offered through the bank with Face to face customers, telephony and secure messages.
* Managing the oversight of Training and Competence of all colleagues across all business channels and processes, including KMOT
* Responsible for managing and maintaining of all aspects of risks in the branch, through the One Best Control processes.
Knowledge, Skills and Experience Required:
* Thorough knowledge of banking products, rules and processes
* Proven experience of building, managing and motivating a team
* The ability to support your own and others development through effective coaching, feedback and buddying
* The ability to deal with change initiatives and lead change in the local market, including supporting others through change building resilience and change capability
* Ambition and the desire to succeed
* Excellent verbal communication and interpersonal skills
* The ability to prioritize, multi-tasking and focus on detail
What You Can Expect From Us:
* 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
* Commitment from employers on continued learning & development
* Wellbeing support `Help@Hand' offers mental health support, physiotherapy, GP's for both you and your family.
We can only consider candidates with the right to work in the UK at this time.
Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.
At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.
Salary - up to £36,000
Working Hours - 35 - Monday to Friday 8:30am - 4pm and 8:30 - 12:30 Saturdays
Closing Date - 17th September 2025
Want to change the world? Choose a career that makes a difference
At The Co-operative Bank we're proud to be different. We're proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do. Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don't just help people with their money, but help people fight for justice and the causes they care about.
We put people at the heart of every decision we make and there's never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations. Join us and help us continue to make progress in environmental and societal change, all with the UK's original ethical bank.
The role:
As a Branch Manager, you will lead, coach and develop a team to provide consistently outstanding customer experience, commercial and colleague results, whilst maintaining all quality, risk and regulatory requirements and delivering across the Network Scorecard.
Key Accountabilities:
* Overseeing the day to day operations of the branch
* Inspiring, leading and coaching branch colleagues to deliver excellent results.
* Meeting with customers and resolving their problems or complaints as and when necessary
* Creating a strong team culture demonstrating the skills, values and behaviours needed to inspire customers to buy from us, stay with us and recommend us to others
* Creating value for customers and the business by managing branch activity against the Network Scorecard, taking appropriate action to address performance gaps where necessary
* Managing, organising, controlling and monitoring the activities of the branch team to optimise resources and deal effectively with conflicting operational, customer and regulatory needs
* Developing strategies and operational logistics for the success of the bank.
* Building and developing local community and business links both geographically, with the wider community and Group in order to promote the business and meet their needs
* Maintaining an up-to-date knowledge of our strategy and local high street competitors including competitor strategies
* Managing colleague resource with next best activity to support the varied channel's offered through the bank with Face to face customers, telephony and secure messages.
* Managing the oversight of Training and Competence of all colleagues across all business channels and processes, including KMOT
* Responsible for managing and maintaining of all aspects of risks in the branch, through the One Best Control processes.
Knowledge, Skills and Experience Required:
* Thorough knowledge of banking products, rules and processes
* Proven experience of building, managing and motivating a team
* The ability to support your own and others development through effective coaching, feedback and buddying
* The ability to deal with change initiatives and lead change in the local market, including supporting others through change building resilience and change capability
* Ambition and the desire to succeed
* Excellent verbal communication and interpersonal skills
* The ability to prioritize, multi-tasking and focus on detail
What You Can Expect From Us:
* 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
- Competitive pension with up to 10% employer contribution
- Income protection / life assurance
* Commitment from employers on continued learning & development
* Wellbeing support `Help@Hand' offers mental health support, physiotherapy, GP's for both you and your family.
- 2 paid days for volunteering per year
- `MyReward' corporate discount for over 800 retailers and Cycle to Work Scheme.
- Family friendly policies and supportive working environment
- Colleague network groups committed to inclusion and diversity within our Bank.
We can only consider candidates with the right to work in the UK at this time.
Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.
At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.
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