Service Desk Administrator
| Posting date: | 11 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 11 October 2025 |
| Location: | SW11 8BU |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 82471 |
Summary
Job Overview
-Working as part of the Admin team to provide excellent service to our clients
-Working 0800-1700 Mon-Fri
-Report to Admin/Office Manager
-Responsible for execution of maintenance tasks in accordance with contract specification.
-To provide efficient service delivery.
-Conduct yourself in a professional manner in support of our customers and work colleagues
-Complete reports and paperwork as instructed by your Office Manager
-Take responsibility for your own training needs and bring them to the attention of your Office Manager
-Paying due regard to Health & Safety legislation, specific company requirements approved by the Health & Safety Executive and the latest regulations and codes of good practice
Main Duties
-Comply with Health, Safety and Environmental policies
-Achieve the highest standards of quality, service and presentation of the business
-Effectively monitor delivery of reactive works and ensure contract KPI's
-Allocate and dispatch reactive work orders to appropriate engineers
-Ensure work orders are completed to meet the contractual timescales with documentation
-Manage the relevant CAFM systems appropriately ensuring that sufficient information is captured for analysis
-Escalate potential unavailability work orders to the operations managers and supervisors
-Ensure that complaints are dealt with appropriately
-Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately
-Manage all PPM activity from processing jobs, distribution to collation and closure and monitoring the Site Asset data ensuring compliance
-Raising of Purchase orders relevant to PPM and reactive jobs
-Completion of the monthly AFP in line with site FM requirements and assistance with the monthly forecast
-Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the contract.
-Record Engineer/Supervisor Holiday records via Maximo and E - Timesheets
-Undertake scheduling responsibilities to support the team during periods of annual leave or as part of professional development and upskilling initiative
What we are looking for
-Must have previous planning/scheduling experience
-Previous experience of customer facing role
-Proven communication skills
-Must be able to work to tight deadlines
-Logical and methodical
-Team player - Ability to work alone or as part of a team
-IT literate - experience in quality & performance measurement systems
-Flexibility / Adaptability
-Attention to details
-Working as part of the Admin team to provide excellent service to our clients
-Working 0800-1700 Mon-Fri
-Report to Admin/Office Manager
-Responsible for execution of maintenance tasks in accordance with contract specification.
-To provide efficient service delivery.
-Conduct yourself in a professional manner in support of our customers and work colleagues
-Complete reports and paperwork as instructed by your Office Manager
-Take responsibility for your own training needs and bring them to the attention of your Office Manager
-Paying due regard to Health & Safety legislation, specific company requirements approved by the Health & Safety Executive and the latest regulations and codes of good practice
Main Duties
-Comply with Health, Safety and Environmental policies
-Achieve the highest standards of quality, service and presentation of the business
-Effectively monitor delivery of reactive works and ensure contract KPI's
-Allocate and dispatch reactive work orders to appropriate engineers
-Ensure work orders are completed to meet the contractual timescales with documentation
-Manage the relevant CAFM systems appropriately ensuring that sufficient information is captured for analysis
-Escalate potential unavailability work orders to the operations managers and supervisors
-Ensure that complaints are dealt with appropriately
-Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately
-Manage all PPM activity from processing jobs, distribution to collation and closure and monitoring the Site Asset data ensuring compliance
-Raising of Purchase orders relevant to PPM and reactive jobs
-Completion of the monthly AFP in line with site FM requirements and assistance with the monthly forecast
-Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the contract.
-Record Engineer/Supervisor Holiday records via Maximo and E - Timesheets
-Undertake scheduling responsibilities to support the team during periods of annual leave or as part of professional development and upskilling initiative
What we are looking for
-Must have previous planning/scheduling experience
-Previous experience of customer facing role
-Proven communication skills
-Must be able to work to tight deadlines
-Logical and methodical
-Team player - Ability to work alone or as part of a team
-IT literate - experience in quality & performance measurement systems
-Flexibility / Adaptability
-Attention to details