Neighbourhood Officer
| Posting date: | 11 September 2025 |
|---|---|
| Salary: | £34,546 to £36,745 per year |
| Hours: | Full time |
| Closing date: | 19 September 2025 |
| Location: | M32 0RS |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | MSV Housing Group |
| Job type: | Permanent |
| Job reference: |
Summary
Hours of Work: 35 per week
Closing date: 19th September 2025
Interviews: TBC
At MSV Housing we’re committed to making sure our customers have good quality safe homes. We are looking to recruit a Neighbourhood Officer with good communication and organisational skills to join our established team. Reporting to a Neighbourhood Team Leader, our Neighbourhood Officers manage a patch of properties to deliver a customer focussed Neighbourhood service to our customers.
What will you be doing;
Building and maintaining good landlord / tenant relationships ensuring compliance of both tenants and landlord obligations.
Management of rent arrears, case management of high-level rent arrears and Court proceedings.
Case management of legal proceedings from preparation of court paperwork, ensuring compliance of pre-action protocols up to and including presenting the case in court as and when required.
Visits to customer’s homes, inspecting properties and addressing any tenancy-related issues and making appropriate referrals where necessary.
Completing regular inspections of our neighbourhood’s and resolving any estate management issues
Working closely with our Anti-social Behaviour Team and partners to resolve issues that impact the community.
What we are looking for;
Knowledge of the full range of Neighbourhood Management Services
Experience of working in communities
Good Standard of education and skilled with Microsoft packages
Experience of working to deadlines and prioritising work
Passionate to provide a high standard customer focused service
We offer a range of great benefits including:
Essential car user allowance to support you with car running costs
Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays, and a holiday a buy scheme.
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme.
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. https://www.msvhousing.co.uk/careers/job-vacancies/
If you wish to discuss the roles informally, please contact Tia Mantack, Regional Neighbourhood Manager on 07876841950.
Interviews are scheduled to take on a date to be confirmed however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.
If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
Closing date: 19th September 2025
Interviews: TBC
At MSV Housing we’re committed to making sure our customers have good quality safe homes. We are looking to recruit a Neighbourhood Officer with good communication and organisational skills to join our established team. Reporting to a Neighbourhood Team Leader, our Neighbourhood Officers manage a patch of properties to deliver a customer focussed Neighbourhood service to our customers.
What will you be doing;
Building and maintaining good landlord / tenant relationships ensuring compliance of both tenants and landlord obligations.
Management of rent arrears, case management of high-level rent arrears and Court proceedings.
Case management of legal proceedings from preparation of court paperwork, ensuring compliance of pre-action protocols up to and including presenting the case in court as and when required.
Visits to customer’s homes, inspecting properties and addressing any tenancy-related issues and making appropriate referrals where necessary.
Completing regular inspections of our neighbourhood’s and resolving any estate management issues
Working closely with our Anti-social Behaviour Team and partners to resolve issues that impact the community.
What we are looking for;
Knowledge of the full range of Neighbourhood Management Services
Experience of working in communities
Good Standard of education and skilled with Microsoft packages
Experience of working to deadlines and prioritising work
Passionate to provide a high standard customer focused service
We offer a range of great benefits including:
Essential car user allowance to support you with car running costs
Flexibility on where you work with home working kit provided
33 days holiday per year plus bank holidays, and a holiday a buy scheme.
Company pension scheme with up to 10% matched contributions
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance subject to being a member of our company pension scheme.
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. https://www.msvhousing.co.uk/careers/job-vacancies/
If you wish to discuss the roles informally, please contact Tia Mantack, Regional Neighbourhood Manager on 07876841950.
Interviews are scheduled to take on a date to be confirmed however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.
If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.