Customer Service Advisor
| Posting date: | 10 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 10 October 2025 |
| Location: | Rochdale, OL16 1XU |
| Company: | inploi |
| Job type: | Permanent |
| Job reference: | 75740812 |
Summary
This is a part time, permanent position working 16 hours per week. The successful candidate will be expected to work on Monday, Wednesday and Friday.
Salary: £28,598 pro rata. £14.82 per hour.
About the role
We’re looking for a Customer Service Advisor to support local residents with advice on benefits, housing, Council Tax, Blue badge scheme and other welfare issues. You will work with people in the community to help them access the right services, understand their entitlements and help to improve their overall wellbeing. This role is ideal for someone passionate about community support and making a real difference in residents lives.
About you
We’re seeking a friendly and professional Customer Service Advisor with excellent communication skills, a positive attitude, and a passion for helping people. You should be confident using IT systems, handling enquiries, resolving issues and working in a fast-paced environment. Strong problem-solving abilities, teamwork, and attention to detail are essential.
About us
Join a supportive and inclusive Council that values community wellbeing and professional growth. We offer a rewarding role within a dedicated team, helping residents access vital services and support. You’ll benefit from ongoing training, flexible working options, and the chance to make a real difference in people’s lives.
This role may require some travel throughout the borough and some work out of hours, as per the needs of the service.
To apply please demonstrate how you meet the 9 essential requirements of the person specification. We suggest that when completing your application form, you use the person specification criteria as headings then give a specific example.
If you are interested in what we are offering, and have the skills we are looking for we want to hear from you. If you would like to discuss the post further please contact Penny Butterworth on 01706 924940.
In accordance with Section 7 of the Immigration Act 2016 this post requires the ability to converse at ease with members of the public and provide advice in accurate spoken English.
Unfortunately, we are unable to offer sponsorship for this role.
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