Families & Welfare Specialist Co-ordinator
| Posting date: | 10 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27572-27572 per annum |
| Hours: | Full time |
| Closing date: | 17 September 2025 |
| Location: | Shrivenham, SN6 8LA |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 304104-43643972 |
Summary
Families & Welfare Specialist Co-ordinator
UK Defence Academy, Swindon, SN6 8LA
Permanent, Full time, (37 hours a week)
Working hours: Mon-Thurs 0800
- 1630 and Fri 0800
- 1330Salary Band 6 - £27,572.50
Families & Welfare Specialist Co-ordinator
UK Defence Academy, Swindon, SN6 8LA
Permanent, Full time, (37 hours a week)
Working hours: Mon-Thurs 0800
- 1630 and Fri 0800
- 1330Salary Band 6 - £27,572.50
Serco is contracted to provide Total Facilities Management to the Defence Academy of the UK (DA). This prestigious establishment is responsible for post-graduate education and most of the command, staff, leadership, Defence management, acquisition, and technology training for members of the UK Armed Forces and MOD Civil Servants. Serco supports the DA as the MOD's primary link with UK universities and international military educational institutions.
Serco have an exciting new role as a Families & Welfare Specialist Co-ordinator at the Defence Academy. The key purpose of this role is to be the focal point for all Families at Shrivenham Station, dealing with the problems and concerns associated with living in a Service environment and advising on local community, welfare, and social activities. To effectively Line Manage the Serco Welfare Team, the post holder will actively participate in the recruitment of staff, allocate work to staff, monitor, and manage absences, performance, well-being and learning and development requirements as well as conducting annual Performance Reviews. The post holder will also be responsible for the coaching and mentoring of colleagues working in the area.
Key Accountabilities:
- Deputise and carry our Ad hoc tasks for the Shrivenham Station Families & Welfare Officer/Warrant Officer as required.
- Coordinate work of Lead Administrator.
- Arrange/assist with functions and events including Coffee Mornings, Charity Events and annual and ad hoc Meet and Greet events.
- Update Welfare property registers and conduct annual returns.
- In liaison with the Station Welfare Officer, the allocation of Welfare housing, including dealing with bedding requests, raising bills, taking payments for the use of the houses, and reporting any maintenance issues via the Self-Service System. This may also include light cleaning of properties.
- Perform reception duties and function as the focal point for all visitors to the JCC.
- To assist with the movement of furniture and welfare stores, within the JCC.
- Regular liaison with volunteer individuals and agencies operating out of the Jubilee Community Centre.
- Line Manager Duties and responsibilities for the Families and Welfare Lead Administrator. Inc Annual PDR and Absence Manager Reporting.
What you’ll need to do the role:
- Ability to demonstrate leadership skills, including coaching and mentoring, training, performance management.
- Previous Administration experience.
- PC literate, with experience in MS Office including Outlook, Word, Excel and PowerPoint.
- UK Driving Licence
- There is a requirement to use MOD-provided vehicles.
The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:
- Free, secure onsite parking.
- Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
- Fully equipped riding stables, with the opportunity for lessons.
- Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
What we offer:
- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days' annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
UK Defence Academy, Swindon, SN6 8LA
Permanent, Full time, (37 hours a week)
Working hours: Mon-Thurs 0800
- 1630 and Fri 0800
- 1330Salary Band 6 - £27,572.50
Families & Welfare Specialist Co-ordinator
UK Defence Academy, Swindon, SN6 8LA
Permanent, Full time, (37 hours a week)
Working hours: Mon-Thurs 0800
- 1630 and Fri 0800
- 1330Salary Band 6 - £27,572.50
Serco is contracted to provide Total Facilities Management to the Defence Academy of the UK (DA). This prestigious establishment is responsible for post-graduate education and most of the command, staff, leadership, Defence management, acquisition, and technology training for members of the UK Armed Forces and MOD Civil Servants. Serco supports the DA as the MOD's primary link with UK universities and international military educational institutions.
Serco have an exciting new role as a Families & Welfare Specialist Co-ordinator at the Defence Academy. The key purpose of this role is to be the focal point for all Families at Shrivenham Station, dealing with the problems and concerns associated with living in a Service environment and advising on local community, welfare, and social activities. To effectively Line Manage the Serco Welfare Team, the post holder will actively participate in the recruitment of staff, allocate work to staff, monitor, and manage absences, performance, well-being and learning and development requirements as well as conducting annual Performance Reviews. The post holder will also be responsible for the coaching and mentoring of colleagues working in the area.
Key Accountabilities:
- Deputise and carry our Ad hoc tasks for the Shrivenham Station Families & Welfare Officer/Warrant Officer as required.
- Coordinate work of Lead Administrator.
- Arrange/assist with functions and events including Coffee Mornings, Charity Events and annual and ad hoc Meet and Greet events.
- Update Welfare property registers and conduct annual returns.
- In liaison with the Station Welfare Officer, the allocation of Welfare housing, including dealing with bedding requests, raising bills, taking payments for the use of the houses, and reporting any maintenance issues via the Self-Service System. This may also include light cleaning of properties.
- Perform reception duties and function as the focal point for all visitors to the JCC.
- To assist with the movement of furniture and welfare stores, within the JCC.
- Regular liaison with volunteer individuals and agencies operating out of the Jubilee Community Centre.
- Line Manager Duties and responsibilities for the Families and Welfare Lead Administrator. Inc Annual PDR and Absence Manager Reporting.
What you’ll need to do the role:
- Ability to demonstrate leadership skills, including coaching and mentoring, training, performance management.
- Previous Administration experience.
- PC literate, with experience in MS Office including Outlook, Word, Excel and PowerPoint.
- UK Driving Licence
- There is a requirement to use MOD-provided vehicles.
The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:
- Free, secure onsite parking.
- Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
- Fully equipped riding stables, with the opportunity for lessons.
- Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
What we offer:
- Salary: Competitive salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days' annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
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