Field Operations Manager
| Posting date: | 10 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £42000-42000 per annum |
| Hours: | Full time |
| Closing date: | 24 September 2025 |
| Location: | Field Based Covering North West, WA3 |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 304549-43644135 |
Summary
Serco Limited
We're recruiting for a Field Operations Manager to drive compliancy within the designated portfolio of our Asylum Accommodation and Support Services Contract (AASC). We focus on providing a high standard of accommodation for the service users we house through a combination of both reactive and planned maintenance, completed by our team of multi skilled maintenance operatives and approved contractors.
This is a crucial role, providing clear management to Maintenance Operatives and Housing Officers in their provision of property maintenance services and service user support services. You will provide accountability to the Head of Field Operations for all property maintenance services and any service user support services within the respective region; provide leadership and strategic direction to the Housing Officers and Maintenance Operatives within their allocated portfolio; and work with the other Management Team members to deliver outstanding and effective service.
As a key member of the Operations Management Team you will be responsible for ensuring:
- Compliance with the AASC contract, company policies, processes and procedures for designated area of responsibility, through management of staff and liaising with other teams within the business, landlords, sub-contractors, external agencies and partners.
- All properties within their allocated area of the property portfolio are safe, habitable, fit for purpose and fully equipped in accordance with contract standards both national and local, while also ensuring regulatory and legislative requirements are also met.
- Provision of all necessary service user dispersal, relocation, ongoing support services and discontinuation activities within their designated portfolio is delivered in accordance with the contract and that all service users maintain compliance with the conditions of their support provision.
What you’ll need to do the role
First and foremost, you will have proven people management skills and the ability to analyse data and produce accurate timely reports. A background in managing multi skilled maintenance operatives, delivering against key performance indicators, working to tight deadlines and within set budgets, would also be beneficial.
We're recruiting for a Field Operations Manager to drive compliancy within the designated portfolio of our Asylum Accommodation and Support Services Contract (AASC). We focus on providing a high standard of accommodation for the service users we house through a combination of both reactive and planned maintenance, completed by our team of multi skilled maintenance operatives and approved contractors.
This is a crucial role, providing clear management to Maintenance Operatives and Housing Officers in their provision of property maintenance services and service user support services. You will provide accountability to the Head of Field Operations for all property maintenance services and any service user support services within the respective region; provide leadership and strategic direction to the Housing Officers and Maintenance Operatives within their allocated portfolio; and work with the other Management Team members to deliver outstanding and effective service.
As a key member of the Operations Management Team you will be responsible for ensuring:
- Compliance with the AASC contract, company policies, processes and procedures for designated area of responsibility, through management of staff and liaising with other teams within the business, landlords, sub-contractors, external agencies and partners.
- All properties within their allocated area of the property portfolio are safe, habitable, fit for purpose and fully equipped in accordance with contract standards both national and local, while also ensuring regulatory and legislative requirements are also met.
- Provision of all necessary service user dispersal, relocation, ongoing support services and discontinuation activities within their designated portfolio is delivered in accordance with the contract and that all service users maintain compliance with the conditions of their support provision.
What you’ll need to do the role
First and foremost, you will have proven people management skills and the ability to analyse data and produce accurate timely reports. A background in managing multi skilled maintenance operatives, delivering against key performance indicators, working to tight deadlines and within set budgets, would also be beneficial.
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