CUSTOMER CARE OFFICER
| Posting date: | 10 September 2025 |
|---|---|
| Salary: | £26,824 to £29,064 per year |
| Hours: | Full time |
| Closing date: | 19 September 2025 |
| Location: | HU1 1HJ |
| Company: | Hull City Council |
| Job type: | Permanent |
| Job reference: | 33050 |
Summary
Customer Care Officer - 2 Posts
About Us The Housing Investment Service is responsible for the management and delivery of responsive and cyclical maintenance, specialist & compliance works, planned improvement works and refurbishment schemes to a stock of 24,000 domestic properties, garages and associated buildings and surroundings.
The service is structured around key delivery areas, with teams responsible for Responsive Repairs, Voids, Gas Servicing & Repairs, Electrical, Planned Improvements, Asbestos, H&S, Asset, Finance, Customer Engagement, Contract Support, Home Ownership and Claims. All teams work closely together to provide a uniform and consistent service for all our customers and stakeholders.
The JobAs a social landlord, we are focussed on excellent customer care and support to people living in our homes, aiming to provide the best possible customer journey/experience, and are always looking to tailor our service delivery to accommodate for individual customer needs.
An exciting opportunity has arisen for a Customer Care Officer who will be based in our External Relations Team. The main responsibilities of the role are:
Investigating and responding to customer complaints and other feedback from a range of key stakeholders (Councillors/MPs other parts of the Council).
Dealing with customer dissatisfaction effectively and finding solutions to problems and disputes that may arise during repair or improvement works.
Liaising with individual customers who may find it difficult to cope with repairs or improvement works.
Keeping key stakeholders updated about planned improvement schemes.
We have two, full-time, permanent roles, 37 hours per week including the ability to work from home for part of the week via hybrid working arrangements. If you feel you have the required skills, knowledge, and experience this may be an opportunity for you.
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
For an informal discussion about the role, please contact Tracy Pocklington, External Relations Manager 01482 616 153 or email Tracy.Pocklington@hullcc.gov.uk
About Us The Housing Investment Service is responsible for the management and delivery of responsive and cyclical maintenance, specialist & compliance works, planned improvement works and refurbishment schemes to a stock of 24,000 domestic properties, garages and associated buildings and surroundings.
The service is structured around key delivery areas, with teams responsible for Responsive Repairs, Voids, Gas Servicing & Repairs, Electrical, Planned Improvements, Asbestos, H&S, Asset, Finance, Customer Engagement, Contract Support, Home Ownership and Claims. All teams work closely together to provide a uniform and consistent service for all our customers and stakeholders.
The JobAs a social landlord, we are focussed on excellent customer care and support to people living in our homes, aiming to provide the best possible customer journey/experience, and are always looking to tailor our service delivery to accommodate for individual customer needs.
An exciting opportunity has arisen for a Customer Care Officer who will be based in our External Relations Team. The main responsibilities of the role are:
Investigating and responding to customer complaints and other feedback from a range of key stakeholders (Councillors/MPs other parts of the Council).
Dealing with customer dissatisfaction effectively and finding solutions to problems and disputes that may arise during repair or improvement works.
Liaising with individual customers who may find it difficult to cope with repairs or improvement works.
Keeping key stakeholders updated about planned improvement schemes.
We have two, full-time, permanent roles, 37 hours per week including the ability to work from home for part of the week via hybrid working arrangements. If you feel you have the required skills, knowledge, and experience this may be an opportunity for you.
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
For an informal discussion about the role, please contact Tracy Pocklington, External Relations Manager 01482 616 153 or email Tracy.Pocklington@hullcc.gov.uk
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.