Case Officer
| Posting date: | 10 September 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25396.80 |
| Hours: | Full time |
| Closing date: | 10 October 2025 |
| Location: | Grantham, NG31 7FZ |
| Company: | Totemic Ltd |
| Job type: | Permanent |
| Job reference: | 516 |
Summary
Job Advert
Location: Grantham (Onsite)
Shift Pattern: Differing shifts between 8-8 Monday to Friday (plus 1 in 4 Saturdays) on a Rota Basis
Salary: £25,396.80 + Bonus
Here at PayPlan, we are looking for colleagues to join our welcoming and growing team. If you have strong communication skills,
ideally over the phone, and take pride in providing excellent customer service we would love to hear from you!
Ready to join? Read on to find out more about this role.
Who are PayPlan?
We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial
situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to
their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to
making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and
understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening
skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our
team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional
growth, we offer more than just a job – we offer a rewarding career. Come join us and make a difference in people’s lives whilst
enjoying what you do!
What would you be doing as a Case Officer here at Payplan?
Our Case officers support our clients in every step of the journey, from helping them understand which of the support options we
offer would be the best option for them, working with them to set up their solution and then supporting them through the length of
that plan to becoming debt free. We want to make the journey to becoming debt-free as simple and stress-free as possible.
As a Case Officer at PayPlan you will:
* Make and receive calls, send and receive emails from clients and creditors
* Proactively gain trust with clients by building rapport, listening, acknowledging, and guiding them through their journey
* Build and maintain strong working relationships with colleagues and third parties
* Be client driven, listening to their needs, being supportive and empathetic
* Update clients on their cases, always being mindful of their needs and expectations
* Engage with clients to support in finding a suitable recommendation for them, ensuring it also aligns with the requirements of
the business
* Champion continuous improvement and new ways of working at every opportunity
About You:
* Previous experience of working within a similar industry would be an advantage
* Excellent written and verbal communication skills with the ability to understand the needs of the client
* Exceptional Customer Service skills to be able to deal with challenging and vulnerable clients
* A great team player with the confidence to work independently
* Excellent attention to detail with a methodical and thorough approach to your work
* A desire to show initiative and the ability to multitask
Location: Grantham (Onsite)
Shift Pattern: Differing shifts between 8-8 Monday to Friday (plus 1 in 4 Saturdays) on a Rota Basis
Salary: £25,396.80 + Bonus
Here at PayPlan, we are looking for colleagues to join our welcoming and growing team. If you have strong communication skills,
ideally over the phone, and take pride in providing excellent customer service we would love to hear from you!
Ready to join? Read on to find out more about this role.
Who are PayPlan?
We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial
situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to
their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to
making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and
understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening
skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our
team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional
growth, we offer more than just a job – we offer a rewarding career. Come join us and make a difference in people’s lives whilst
enjoying what you do!
What would you be doing as a Case Officer here at Payplan?
Our Case officers support our clients in every step of the journey, from helping them understand which of the support options we
offer would be the best option for them, working with them to set up their solution and then supporting them through the length of
that plan to becoming debt free. We want to make the journey to becoming debt-free as simple and stress-free as possible.
As a Case Officer at PayPlan you will:
* Make and receive calls, send and receive emails from clients and creditors
* Proactively gain trust with clients by building rapport, listening, acknowledging, and guiding them through their journey
* Build and maintain strong working relationships with colleagues and third parties
* Be client driven, listening to their needs, being supportive and empathetic
* Update clients on their cases, always being mindful of their needs and expectations
* Engage with clients to support in finding a suitable recommendation for them, ensuring it also aligns with the requirements of
the business
* Champion continuous improvement and new ways of working at every opportunity
About You:
* Previous experience of working within a similar industry would be an advantage
* Excellent written and verbal communication skills with the ability to understand the needs of the client
* Exceptional Customer Service skills to be able to deal with challenging and vulnerable clients
* A great team player with the confidence to work independently
* Excellent attention to detail with a methodical and thorough approach to your work
* A desire to show initiative and the ability to multitask