Infrastructure Technical Support Manager
| Posting date: | 10 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 10 October 2025 |
| Location: | LH_2-1-152 |
| Remote working: | On-site only |
| Company: | Capita plc |
| Job type: | Permanent |
| Job reference: | 10113206-42284 |
Summary
Responsible for all aspects of service delivery across their assigned customer accounts Manage customer contracts against the agreed budgets. Ensuring that all contract changes are fully processed through to introduction to service
Manage relevant third-party organisation relationships
Liaise with Capita Support Functions and Delivery Teams to ensure that the required support is provided to Customer contracts
Act as an escalation point for service delivery issues and ensure resolution to the Customer's satisfaction
Develop business relationships with the decision-makers and deliver short-, medium- and long-term business opportunities
Maintain strong and trusted relationships with Customer's staff to enable retention and growth
Promote the services offered by Capita into managed service Customers
Work closely with the Account Manager in a matrix team environment
Ensure monthly and quarterly customer meetings are scheduled and documented
Ensure monthly, quarterly and annual reports are provided in line with the contract timings and requirements
Ensure that all internal governance processes (e.g. risk management) are complied with
Proud member of the Disability Confident employer scheme