Digital Performance and Data Manager
| Posting date: | 10 September 2025 |
|---|---|
| Salary: | £42,000 to £50,000 per year |
| Additional salary information: | £42000 - £50000 a year |
| Hours: | Full time |
| Closing date: | 30 September 2025 |
| Location: | Derby, DE23 3TX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3283-25-0023 |
Summary
Job Purpose We are looking for a proactive and analytical Operations & Insights Lead to help us better understand and improve how our GP practice functions. This is a new role focused on turning operational data into meaningful insight enabling us to make informed decisions around access, service delivery, appointment planning, and performance improvement. This role will initially work with some independence to build and lead our internal reporting capability. In time, the role will develop into the leader of our emerging Central Operations Team. You'll need strong data skills, a hands-on approach, and the ability to work in a fast-paced and evolving environment. This is an exciting opportunity to help shape how we use data and systems to improve the day-to-day running and long-term impact of our services. The purpose of the Digital Performance and Data Manager role is to serve as the main contact on all digital matters within the Practices, ensuring the effective utilisation of digital resources to drive operational excellence and enhance patient experience. This role will be responsible for implementing robust reporting systems, managing digital contracts, and optimising operational platforms to facilitate informed decision-making and continuous improvement across the organisation. By producing actionable data and fostering collaborative relationships with internal and external stakeholders, the Digital Performance and Data Manager contributes to the achievement of strategic objectives, financial goals, and the delivery of high-quality healthcare services. The successful candidate will have experience in a fast-paced office environment, have good IT skills, experience in using clinical systems such as SystmOne, and will have demonstrable customer service skills. This is a new role and therefore it is expected that this job description will be further defined as the role evolves. Key Accountabilities: Lead, develop and implement reporting systems and process that provide the Practice with data to support operational and business decisions, including but not limited to, QOF and clinical indicators, patient access and appointment utilisation, workforce and scheduling efficiency. Produce regular reports and dashboards to support management decisions. Work with clinical and operational staff to identify and solve inefficiencies. Make practical, data-informed recommendations for service improvement. Act as the main contact for digital system suppliers and contracts. Represent the practice in discussions with the ICB and PCN regarding digital matters. Support the implementation and use of operational and digital tools (e.g. appointment mapping, demand and capacity models). Develop the Central Operations Team by designing scalable processes and systems. Keep up to date with relevant NHS, digital, and primary care developments. To manage the organisations digital systems to ensure full use of their potential. Provide technical support and link with external IT support services. Manage all staff and resources allocated to the post holder. Contribute to ongoing continuous improvement plans. To ensure up to date knowledge in areas relevant to the post and to contribute to practice improvement with suggestions and forward thinking views. Key Working Relationships Aspiro Partners. Aspiro Leadership Team. Senior Managers & Deputy Managers across Derby & Northampton. Clinical staff. Non-Clinical Staff. ICB & Derby City South PCN. External contracts including Virpac. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in our Health & Safety Policy and any related Health and Safety manuals or procedures. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of colleagues. Behaving in a manner that is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights. Confidentiality Aspiro Healthcare are committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect that all staff will respect their privacy and maintain confidentiality at all times. It is essential that, if the legal requirements are to be met and the trust of our patients and staff is to be retained, all staff protect patient information and provide a confidential service. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Recognise peoples needs for alternative methods of communication and respond accordingly. Job Description Reviews This job description is intended to provide an outline of the key tasks and responsibilities only and lists above are non-exhaustive. There may be other duties required of the post holder commensurate with their position. This description will be open to regular review and may be amended in the light of developing or changing operations, or as part of an individual performance review process. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the business.