Switchboard Agent
| Posting date: | 10 September 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 10 October 2025 |
| Location: | Colmore Row, Birmingham, B3 2FE |
| Company: | De Vere |
| Job type: | Permanent |
| Job reference: | 1380199033 |
Summary
As Switchboard Agent you will bring your personality and flair to provide a warm, friendly and generous telephone experience to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.
Salary: £15,400 per annum
What the role will involve
• Answer all calls and emails promptly with a friendly & professional greeting, to create a Grand first Impression, using the guest's name when possible
• Promote an always welcome “can do attitude” to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
• To be fully conversant in all hotel services, local amenities, be polite, courteous and helpful to guests at all times
• Actively listen and respond positively to guest questions, concerns, and requests using Grand processes to resolve issues, delight, and impress.
• Follow the guest journey through bedroom, restaurant and bar reservations
• Manage booking platforms for accommodation & dinning
• Promote opportunities upselling packages, dinning outlets & promotions.
• Be the voice of The Grand
What you can bring to the role
• Bubbly, generous, warm and genuine nature, someone who can make people feel at ease
• To be able to confidently, clearly and politely pass information to all guests
• Promote a positive attitude and display the ability to ‘make things happen’
• Highly customer-service oriented
• Team Player
• “A can - do attitude”
• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends
• Previous experience desirable
• “Be Yourself”
• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided
Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.
This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.
We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.