Service Co-Ordinator (5844)
| Posting date: | 10 September 2025 |
|---|---|
| Salary: | £26,734.00 per year |
| Hours: | Full time |
| Closing date: | 10 October 2025 |
| Location: | Glasgow, Scotland |
| Remote working: | On-site only |
| Company: | Murray Recruitment |
| Job type: | Permanent |
| Job reference: | 5844 |
Summary
Murray Recruitment are currently recruiting a Service Co-Ordinator for a permanent position based in Glasgow
Reporting to the Administration Manager, this role assists the Operations Managers in the day-to-day co-ordination and management of the business’ operational maintenance activities.
Responsibilities/Duties
Logging Client requests and creating cases- Monitoring, controlling and managing these works to ensure they are planned on a daily basis using the service planner.
Planning scheduled service visits for Mobile Engineer's and Sub-Contractor's using PPM planner.
Progressing jobs through to work complete status including scanning documents and maintaining operational documentation for all work undertaken.
Liaising with Customers and Clients as per maintenance schedule/contract requirements and operations management to ensure smooth operational delivery.
Communicating and issuing of work orders to field based Engineers via Electronic job issue or telephone.
Compiling quotations for repair works noted from Engineer reports, telephone calls and sub-contractor quotations, passing them to Operations Manager for approval.
Creating purchase order's for materials required for works from Engineer's and ordering materials from suppliers in advance of works being carried out.
Co-ordinating and managing tasks to ensure maintenance delivery within allocated budget and time-scales.
Keeping up to date with customer spend limits on reactive jobs and applying for additional monies when required.
Reporting IT faults with IT support facility for tablet faults etc.
Supporting Operations Manager as required with production of client reports.
Providing report to Operations Manager weekly on progress/status on all open jobs.
Involvement in regular WIP reviews and work to reduce WIP levels.
Checking of Engineer's time sheets for accuracy.
Experience/Skills:
Previous experience in an administrator position as full training will be given.
Excellent telephone manner.
Ability to organise own workload, work well under pressure making sure deadlines are met and respond quickly to changing priorities
Effective working relationships with peers, line managers and with external customers and clients
Good knowledge of customer spend limits on reactive jobs and have the ability to apply for additional monies when required
Good working knowledge of computer packages; Word, Excel and Outlook
Offering:
Hours are Monday to Friday; 8am-4:30pm
Salary is £26,734 per annum
On-site Parking
Standard Holiday entitlement is 30 days which increases after 2 years service.
Company Pension Scheme
Perk Box Scheme - gain points for free cinema tickets etc
Health Shield
Company Pension Scheme
Not the job for you but know someone who would be perfect for the role? Why not refer a friend? If they are successfully placed in the role, you will receive £250 worth of vouchers? Refer a friend.
Reporting to the Administration Manager, this role assists the Operations Managers in the day-to-day co-ordination and management of the business’ operational maintenance activities.
Responsibilities/Duties
Logging Client requests and creating cases- Monitoring, controlling and managing these works to ensure they are planned on a daily basis using the service planner.
Planning scheduled service visits for Mobile Engineer's and Sub-Contractor's using PPM planner.
Progressing jobs through to work complete status including scanning documents and maintaining operational documentation for all work undertaken.
Liaising with Customers and Clients as per maintenance schedule/contract requirements and operations management to ensure smooth operational delivery.
Communicating and issuing of work orders to field based Engineers via Electronic job issue or telephone.
Compiling quotations for repair works noted from Engineer reports, telephone calls and sub-contractor quotations, passing them to Operations Manager for approval.
Creating purchase order's for materials required for works from Engineer's and ordering materials from suppliers in advance of works being carried out.
Co-ordinating and managing tasks to ensure maintenance delivery within allocated budget and time-scales.
Keeping up to date with customer spend limits on reactive jobs and applying for additional monies when required.
Reporting IT faults with IT support facility for tablet faults etc.
Supporting Operations Manager as required with production of client reports.
Providing report to Operations Manager weekly on progress/status on all open jobs.
Involvement in regular WIP reviews and work to reduce WIP levels.
Checking of Engineer's time sheets for accuracy.
Experience/Skills:
Previous experience in an administrator position as full training will be given.
Excellent telephone manner.
Ability to organise own workload, work well under pressure making sure deadlines are met and respond quickly to changing priorities
Effective working relationships with peers, line managers and with external customers and clients
Good knowledge of customer spend limits on reactive jobs and have the ability to apply for additional monies when required
Good working knowledge of computer packages; Word, Excel and Outlook
Offering:
Hours are Monday to Friday; 8am-4:30pm
Salary is £26,734 per annum
On-site Parking
Standard Holiday entitlement is 30 days which increases after 2 years service.
Company Pension Scheme
Perk Box Scheme - gain points for free cinema tickets etc
Health Shield
Company Pension Scheme
Not the job for you but know someone who would be perfect for the role? Why not refer a friend? If they are successfully placed in the role, you will receive £250 worth of vouchers? Refer a friend.