Time & Attendance Administrator
| Posting date: | 10 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 10 October 2025 |
| Location: | Stoke-On-Trent, Staffordshire |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Contract |
| Job reference: | 148131 |
Summary
Time & Attendance Administrator
Location: Stoke-on-Trent, ST1 5PZ
Hours of Work: 40
Contract Type: Fixed-Term Contract | 6 Months
We are looking for a proactive and detail-focused Time & Attendance Administrator to join our busy and supportive admin team.
Based on a fantastic site, this role is critical in ensuring our Placemakers are paid accurately and on time by managing the capture and maintenance of all time and attendance records.
Job Description
Working in a fast-paced environment, you will liaise with colleagues across the business to resolve queries, update records and support wider administrative processes.
Strong organisational skills, excellent attention to detail and the ability to work to deadlines are essential.
This is a great opportunity to be part of a high-performing team where your contribution directly supports both employee experience and operational success.
Key Responsibilities
Accurately process Placemakers’ overtime, absence, pay rates and timesheets
Provide query support and timely responses to Placemakers and managers
Ensure anomalies are resolved before payroll deadlines
Maintain and update trackers, forms, notes and reports accurately
Analyse and interpret time & attendance data to identify trends and issues
Prepare and distribute daily reports and correspondence to internal and external stakeholders
Coordinate designated regional activities and communications effectively
Professional and Personal Competencies / Qualifications
Previous experience in administration and/or customer service within a similar environment
Proven ability to work to customer and business KPIs/SLAs in a fast-paced setting
Proficient in Microsoft Excel (intermediate level) and confident with other MS Office applications
Strong communication skills with effective call handling and a professional approach
Skilled in analysing, reporting and presenting data to clients and colleagues
Highly organised, able to prioritise, multi-task and meet strict deadlines under pressure
Team-oriented, approachable and solutions-focused, supporting collaboration and continuous improvement
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose – whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. At ISS, everyone has the opportunity to develop, grow and make a difference.
#ISSGreatPeople #ISSTalent #PeopleMakePlace
Diversity and Inclusion
ISS is proud to be a diverse and inclusive employer.
We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK Government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing: resourcing.team@uk.issworld.com
Location: Stoke-on-Trent, ST1 5PZ
Hours of Work: 40
Contract Type: Fixed-Term Contract | 6 Months
We are looking for a proactive and detail-focused Time & Attendance Administrator to join our busy and supportive admin team.
Based on a fantastic site, this role is critical in ensuring our Placemakers are paid accurately and on time by managing the capture and maintenance of all time and attendance records.
Job Description
Working in a fast-paced environment, you will liaise with colleagues across the business to resolve queries, update records and support wider administrative processes.
Strong organisational skills, excellent attention to detail and the ability to work to deadlines are essential.
This is a great opportunity to be part of a high-performing team where your contribution directly supports both employee experience and operational success.
Key Responsibilities
Accurately process Placemakers’ overtime, absence, pay rates and timesheets
Provide query support and timely responses to Placemakers and managers
Ensure anomalies are resolved before payroll deadlines
Maintain and update trackers, forms, notes and reports accurately
Analyse and interpret time & attendance data to identify trends and issues
Prepare and distribute daily reports and correspondence to internal and external stakeholders
Coordinate designated regional activities and communications effectively
Professional and Personal Competencies / Qualifications
Previous experience in administration and/or customer service within a similar environment
Proven ability to work to customer and business KPIs/SLAs in a fast-paced setting
Proficient in Microsoft Excel (intermediate level) and confident with other MS Office applications
Strong communication skills with effective call handling and a professional approach
Skilled in analysing, reporting and presenting data to clients and colleagues
Highly organised, able to prioritise, multi-task and meet strict deadlines under pressure
Team-oriented, approachable and solutions-focused, supporting collaboration and continuous improvement
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose – whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. At ISS, everyone has the opportunity to develop, grow and make a difference.
#ISSGreatPeople #ISSTalent #PeopleMakePlace
Diversity and Inclusion
ISS is proud to be a diverse and inclusive employer.
We welcome all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK Government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing: resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.