Dedicated Response Cleaner
| Posting date: | 10 September 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 10 October 2025 |
| Location: | W Midlands, UK |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Contract |
| Job reference: | 146569 |
Summary
Dedicated Response Cleaner
Location: Birmingham, B37 7YE
Hours of work: 40
Contract Type: Fixed Term Contract | 6 months
Join our West Midlands team as a Dedicated Response Cleaner, where you’ll play a key role in maintaining high standards through planned preventative maintenance (PPMs), recovery cleans, and reactive tasks.
Job Description
Working closely with frontline staff, you’ll support daily operations and deliver hands-on training to help the team excel.
If you’re proactive, reliable, and enjoy working in a dynamic environment, this is a great opportunity to make a real impact and grow your skills.
Key Responsibilities
Manage all cleaning operations on-site, meeting client specifications and schedules
Adhere strictly to client security procedures and maintain professional relationships
Train new employees on cleaning regimes, waste disposal, and site protocols
Maintain storeroom order and ensure adequate stock levels, reporting issues promptly
Record all site visits accurately and adhere fully to scheduled shift times
Demonstrate responsibility, attention to detail, and a proactive attitude
Willingness to travel and stay overnight as required
Professional and Personal Competencies/Qualifications
Essential previous experience in similar roles
Strong communication skills to support front-line colleagues
Skilled in managing client expectations and delivering customer-focused solutions
Excellent problem-solving and customer service abilities with remote teams
Flexible, adaptable, and proactive approach
Effective priority management skills
Ability to build professional relationships with frontline workers and clients
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: Birmingham, B37 7YE
Hours of work: 40
Contract Type: Fixed Term Contract | 6 months
Join our West Midlands team as a Dedicated Response Cleaner, where you’ll play a key role in maintaining high standards through planned preventative maintenance (PPMs), recovery cleans, and reactive tasks.
Job Description
Working closely with frontline staff, you’ll support daily operations and deliver hands-on training to help the team excel.
If you’re proactive, reliable, and enjoy working in a dynamic environment, this is a great opportunity to make a real impact and grow your skills.
Key Responsibilities
Manage all cleaning operations on-site, meeting client specifications and schedules
Adhere strictly to client security procedures and maintain professional relationships
Train new employees on cleaning regimes, waste disposal, and site protocols
Maintain storeroom order and ensure adequate stock levels, reporting issues promptly
Record all site visits accurately and adhere fully to scheduled shift times
Demonstrate responsibility, attention to detail, and a proactive attitude
Willingness to travel and stay overnight as required
Professional and Personal Competencies/Qualifications
Essential previous experience in similar roles
Strong communication skills to support front-line colleagues
Skilled in managing client expectations and delivering customer-focused solutions
Excellent problem-solving and customer service abilities with remote teams
Flexible, adaptable, and proactive approach
Effective priority management skills
Ability to build professional relationships with frontline workers and clients
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.