HEY Credit Union - Member Service Assistant
| Posting date: | 10 September 2025 |
|---|---|
| Salary: | £13.21 per hour |
| Hours: | Part time |
| Closing date: | 09 October 2025 |
| Location: | DN14 6BD |
| Remote working: | On-site only |
| Company: | HEY Credit Union |
| Job type: | Permanent |
| Job reference: |
Summary
We are looking for a Member Services Assistant for our Goole branch. It’s a part-time role, of 18 hours a week.
Reporting to our Branches Manager, you’ll be a valued member of our team and the face of HEY Credit Union for our member-customers. You’ll be supported and trained to develop your skills and knowledge and deliver outstanding service to the people we serve:
• Responding to enquiries and transactions in person, by phone and using our online channels;
• Enrolling new members, and identifying their needs;
• Assisting with members’ loan applications and issuing loans;
• Progressing opportunities to develop our business and work with our community partners.
About You
You’ll be a reliable, well-organised person with:
• Proven customer service experience
• Superb communication and interpersonal skills
• A focus on solutions and results, working collaboratively with colleagues
• Computer literacy with accuracy and attention to detail
• Enthusiasm and a pro-active approach to work
• Strong desire and ability to learn new things
Although not essential, experience within a financial services organisation would be an advantage.
The Rewards
We offer a competitive salary £13.21 per hour, pension scheme, enhanced holidays and sick pay subject to qualifying criteria, Employee Assistance Programme (independent support and health cashback benefits) and save-as –you-earn scheme.
Reporting to our Branches Manager, you’ll be a valued member of our team and the face of HEY Credit Union for our member-customers. You’ll be supported and trained to develop your skills and knowledge and deliver outstanding service to the people we serve:
• Responding to enquiries and transactions in person, by phone and using our online channels;
• Enrolling new members, and identifying their needs;
• Assisting with members’ loan applications and issuing loans;
• Progressing opportunities to develop our business and work with our community partners.
About You
You’ll be a reliable, well-organised person with:
• Proven customer service experience
• Superb communication and interpersonal skills
• A focus on solutions and results, working collaboratively with colleagues
• Computer literacy with accuracy and attention to detail
• Enthusiasm and a pro-active approach to work
• Strong desire and ability to learn new things
Although not essential, experience within a financial services organisation would be an advantage.
The Rewards
We offer a competitive salary £13.21 per hour, pension scheme, enhanced holidays and sick pay subject to qualifying criteria, Employee Assistance Programme (independent support and health cashback benefits) and save-as –you-earn scheme.